It would interest me if there was another premium level, one perhaps that doesn't include support or the SLA. SLA's are more or less worthless in my opinion. But, the product that interests me is the ability to pay $ XXX and open as many paid as as I want.. and not incur a $9/month fee for each.
On Nov 22, 2:15 am, Yoav Amit <[email protected]> wrote: > Wrote a Facebook connect application - agree their support is awful, so > I've moved it out of my critical path (if facebook fails, I still have > other backup options working and my system can run) - Would love to hear if > anyone found a way to have backup options to GAE (eg, Run the debug > application on an EC2 server?) > ElastiBeanstalk - can't say that I have. > PayPal - Have. Great support (ok, I'm lying - I have friends pretty up the > rank there, so I get my support from them :) ). > > I totally agree that there are equally as bad or worse support teams then > Google's, but it is still behind competitors. And the fact that everyone is > doing something bad, doesn't mean the market leader needs to as well. > > BTW, Google: > > 1. I think many people won't pay $500 for the one in a month question that > they have... How about having a pay-to-post forum, which will promise a > certain response time, so if I have one "important" question per month I > can pay just for it? Would probably 'cover costs'. > > 2. If I can add a question to the list bellow - How come, looking at the > system status on a daily resolution, it seems that all spikes in > performance happen at around the same time almost each day, and for about > the same time length? > > - Yoav. > > > > > > > > > > On Tue, Nov 22, 2011 at 4:04 AM, Jeff Schnitzer <[email protected]> wrote: > > You've clearly never tried developing a Facebook application. Or > > something on ElasticBeanstalk. Or using PayPal. > > > The support in this forum is astounding. It's not "you're one of 100 > > developers working with a hungry 5-person startup" but it's still really > > good compared to nearly every other customer support experience I have ever > > had in my entire software development career. > > > Jeff > > > On Mon, Nov 21, 2011 at 8:37 PM, Yoav Amit <[email protected]> wrote: > > >> +1 regarding Andrius's questions. > > >> Amazing that you guys have gotten so much used to the bad relations of > >> other Google products, that even the slightest improvement means the world > >> to you (and yes, kudos to the GAE for the improvement). > > >> Other services and companies have a formal email address you can send > >> emails to and receive an appropriate answer. Not an informal forum who's > >> support is given "by favor". And no, it's not for free - it's for > >> approximately the same price we pay as a standard paying GAE customer. > >> Funny we've gotten to a point where support is something we need to beg (or > >> pay an noncompetitive price) for. > > >> Just to note, during GDD I've asked some senior Google representatives > >> about this - All agree that Google is way behind other companies in client > >> support and relations. > > >> - Yoav. > > >> On Tue, Nov 22, 2011 at 1:59 AM, Andrius A <[email protected]> wrote: > > >>> I posted around 5 emails, some are few weeks old and it appears I am > >>> very unluky because Google didn't reply. > > >>> This mail group is not a support, you were really really lucky to get > >>> the response, I wonder what happens next time you have a problem.. you > >>> will > >>> be ringing bells > > >>> On 21 November 2011 22:02, Bob Dohnal <[email protected]> wrote: > > >>>> Hello all > > >>>> I am just a casual watcher of the GAE community, but according to this > >>>> thread I have to reply with my experience about Google Support. > >>>> I am doing business with other Google teams in enterprise segment - and > >>>> trust me - GAE team's approach to customer support is the best of what I > >>>> have seen from Google. > >>>> You post a question in a public group and you get a reply directly from > >>>> GAE team member within an hour?! For free? heh... I would pay thousands > >>>> to > >>>> have this with other Google products... > > >>>> Just a note to a single question from Andrius post: > >>>> 4) Do you have full time dedicated people working to support us, > >>>> reading these mail groups? > >>>> I would not ask for this. You are lucky you can talk to a real team > >>>> member. Any support guy will get used to customers complaints, is trained > >>>> to how to deal with objections, etc. > > >>>> Googlers are just a regular people as we are. You read this group, I > >>>> read this group, they read this group. Would you expect anything else? > > >>>> Cheers from Europe > > >>>> -- > >>>> You received this message because you are subscribed to the Google > >>>> Groups "Google App Engine" group. > >>>> To view this discussion on the web visit > >>>>https://groups.google.com/d/msg/google-appengine/-/b900Uc-vO7gJ. > > >>>> To post to this group, send email to [email protected]. > >>>> To unsubscribe from this group, send email to > >>>> [email protected]. > >>>> For more options, visit this group at > >>>>http://groups.google.com/group/google-appengine?hl=en. > > >>> -- > >>> You received this message because you are subscribed to the Google > >>> Groups "Google App Engine" group. > >>> To post to this group, send email to [email protected]. > >>> To unsubscribe from this group, send email to > >>> [email protected]. > >>> For more options, visit this group at > >>>http://groups.google.com/group/google-appengine?hl=en. > > >> -- > >> - Yoav > > >> -- > >> You received this message because you are subscribed to the Google Groups > >> "Google App Engine" group. > >> To post to this group, send email to [email protected]. > >> To unsubscribe from this group, send email to > >> [email protected]. > >> For more options, visit this group at > >>http://groups.google.com/group/google-appengine?hl=en. > > > -- > > I am the 20% > > > -- > > You received this message because you are subscribed to the Google Groups > > "Google App Engine" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group at > >http://groups.google.com/group/google-appengine?hl=en. > > -- > - Yoav -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
