+1 regarding Andrius's questions. Amazing that you guys have gotten so much used to the bad relations of other Google products, that even the slightest improvement means the world to you (and yes, kudos to the GAE for the improvement).
Other services and companies have a formal email address you can send emails to and receive an appropriate answer. Not an informal forum who's support is given "by favor". And no, it's not for free - it's for approximately the same price we pay as a standard paying GAE customer. Funny we've gotten to a point where support is something we need to beg (or pay an noncompetitive price) for. Just to note, during GDD I've asked some senior Google representatives about this - All agree that Google is way behind other companies in client support and relations. - Yoav. On Tue, Nov 22, 2011 at 1:59 AM, Andrius A <[email protected]> wrote: > I posted around 5 emails, some are few weeks old and it appears I am very > unluky because Google didn't reply. > > This mail group is not a support, you were really really lucky to get the > response, I wonder what happens next time you have a problem.. you will be > ringing bells > > > > On 21 November 2011 22:02, Bob Dohnal <[email protected]> wrote: > >> Hello all >> >> I am just a casual watcher of the GAE community, but according to this >> thread I have to reply with my experience about Google Support. >> I am doing business with other Google teams in enterprise segment - and >> trust me - GAE team's approach to customer support is the best of what I >> have seen from Google. >> You post a question in a public group and you get a reply directly from >> GAE team member within an hour?! For free? heh... I would pay thousands to >> have this with other Google products... >> >> Just a note to a single question from Andrius post: >> 4) Do you have full time dedicated people working to support us, reading >> these mail groups? >> I would not ask for this. You are lucky you can talk to a real team >> member. Any support guy will get used to customers complaints, is trained >> to how to deal with objections, etc. >> >> Googlers are just a regular people as we are. You read this group, I read >> this group, they read this group. Would you expect anything else? >> >> Cheers from Europe >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/google-appengine/-/b900Uc-vO7gJ. >> >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- - Yoav -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
