Hi, The 10407 code indicates that there is a problem with the GooSync login details on your device.
After checking through all the server logs we've identified what appears to be causing the problem. It appears that your username on the device has been entered twice into the username field by mistake. Please go into the profile settings in the GooSync client, select the username field, and then view the onscreen keyboard for your device. You should see that the username is entered twice. Please ensure that the username is entered correctly (I also suggest checking the password as well) and try syncing again. On Jun 5, 12:31 am, mernbrown <[EMAIL PROTECTED]> wrote: > Hi Stuart, > > It reads: > Show Sync for Calendar > Failed: Access denied (10407) > Device: add 0, upd 0, del 0 items > Server: " " > Errors: device 0, server 0 > Received 0/ Sent 0 bytes > > The log is identical for each attempted sync (except for the date/time > stamp). > > Any clues? > > Marian > > On Jun 4, 3:01 am, Stuart - GooSync Support > > <[EMAIL PROTECTED]> wrote: > > Hi, > > > This issue shouldn't be caused by using it wirelessly on a Mac. As > > long as the GooSync client can establish a valid IP connection then > > you should be able to connect and synchronise with the GooSync server. > > > If you view the log file inside the GooSync client on your device what > > does it say for each failed sync? Are there any particular error codes > > listed? > > > On Jun 2, 7:57 pm, mernbrown <[EMAIL PROTECTED]> wrote: > > > > Thanks for your reply. I have double-checked my GooSync user id and > > > and password and checked my Google ID and password. Google has > > > authenticated my GooSync account. When I hit the Start button on my > > > Palm T/X it opens up wireless IP connection and connects but after > > > that I get theAccessDeniedcode. I ask again if this is because I'm > > > using a Palm T/X with a Mac OS. I can't use Softick b/c it's only for > > > PCs. Any other thoughts? I feel like I'm "almost" there but I can't > > > get over this final hurdle. > > > > Marian > > > > On May 27, 7:17 pm, Wai <[EMAIL PROTECTED]> wrote: > > > > > Hi > > > > > I have checked your sync logs and there is no activity for your user > > > > id > > > > which usually means that you have entered the incorrect > > > > GooSync credentials on the GooSync client or you cannot > > > > establish a connection to the GooSync server. > > > > Please double-check you have entered the correct GooSync > > > > user id and password on your device and > > > > then check if you can establish an IP connection. > > > > You may need to use a 3rd party software such as Softick for your Palm > > > > TX. > > > > > Palm OS configuration instructions > > > > :-http://www.goosync.com/PalmClientInstall.aspx > > > > > If you want to change your Google settings > > > > on the My Google page select the Delete My Google settings button. > > > > For users with a Google personal account they should authorize with > > > > Google using the Authorize button. > > > > If you have a Google hosted or Premier Apps accounts you must use > > > > password authentication and enter your hosted account/Premier Apps > > > > credentials. > > > > > Wai > > > > [GooSync/Toffa] > > > > > On May 26, 7:26 am, mernbrown <[EMAIL PROTECTED]> wrote: > > > > > > I'm yet another one getting theaccessdeniedmessage. I just > > > > > installed GooSync on my Palm TX and I'm using an iMac and Mark/Space's > > > > > Missing Sync. My GooSync usernname is mernbrown. Tells me on My > > > > > Google that the authentication was successful but I did notice that > > > > > the box is checked for password authentication (which I don't want), > > > > > but it's grayed out so I can't uncheck it. I'm wondering if the > > > > > problem has something to do with the Mac OS not being supported. I > > > > > couldn't find anything about that on your site. Thanks, in advance, > > > > > for your help. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
