Hi All:
This email did not get sent correctly last night and so here it
is again. I am at my wits end about what to do with an ongoing
situation with WE stuttering. It was tolerable at first, and
then things got much worse when I installed WE 7.54.
I got a new windows 7, 64 bit computer in March of this year.
Since day 1, WE will stutter and sound weird severaal times a
day. It didn't last long. It would just do it for about 30
seconds. In addition, WE would also go quiet for a few seconds,
and then resume speaking. The silence always bothered me,
because I would think that WE had crashed, but it hadn't. I soon
figured out, that whenever the stuttering occurred, if I redrew
the screen, it would work right for a while. I even called GW
about this matter and was referred to a Knowledge base Article
for a fix. I followed the instructions, but nothing changed.
Then I installed WE 7.54 Thursday night. Big mistake!!! The
stuttering has greatly increased. It is stuttering every few
minutes. Sadly, I can't play any of my music files, because they
stutter too. I've even tried playing the same file, and other
files in Winamp, I-tunes, and Windows Media Player, all with the
same result. I can't hear a complete song without this
stuttering issue occurring. What do I do? Even my music is
stuttering! My entire computer has become totally unstable, when
it comes to sound. I can't even play anything on the internet.
Rebooting, doesn't change a thing.
I've been a WE user since the 90's. I even remember the
days of Vocal-Eyes. I always have and will love Window Eyes.
Nevertheless, I say with great sadness, I have never seen WE as
unstable as it has been with the last few upgrades; starting with
WE 7.5. Links not activating in IE8, under XP, I have
experienced it. Windows shutting down to prevent damage to the
computer, due to memory leaks from WE, I have experienced that
too. Repeated IE crashes, I know about that. Even now, with IE9
and my new computer, I am still loading and unloading web pages,
just to get them to read correctly. WE 7.5 and beyond, does not
seem to see everything on the screen. And reading with the mouse
keys, is not possible at this point.
I deeply and sincerely apologize for sending such a long
message to this list. I greatly value my membership, the
wisdom, and counsel given on this list. And i am not a
complainer usually. It's just that WE's behavior in the last two
days is just a bit too much. I will be calling GW, first thing
Monday morning, and see if they have a solution for stabilizing
the sound on my computer, but that is over 24 hours away. I just
needed a listening and sympathetic ear tonight. My family
doesn't understand my woes concerning WE. They just know that it
is impossible to play anything, music or otherwise, on my
computer, with WE running. Please, be endulging with me. Thank
You for reading this!
Kathy M
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