I don't have a shop. But my feelings are that if you send me home without any viruses and my drivers are good and the system is running ok, then it is not your responsibility if I get those things hosed in the next couple of days.
Now, that being said, if you have installed an antivirus system, firewall, given me the tools to scan for spyware/adware, with instructions on how to use all of these tools, and educated me about not clicking on attachments and the like, then I think that you could offer a somewhat limited warranty against some of the possible problems as long as I held up my end of the deal. My end of the deal would include stuff such as running the spyware scanners on some schedule, letting the AV scans run, etc. There are logs for these items so you could check that. Bobby -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thane Sherrington (S) Sent: Wednesday, November 30, 2005 4:15 PM To: [email protected] Subject: [H] -SOT- Warranty on repairs I'm wondering about warranty on repairs - not on the parts - just on repairs like removing viruses, reinstalling printer drivers, fixing the TCP/IP stack, etc. To the other shops out there - how long a warranty do you offer on this sort of repair? To the people who don't run shops - how long do you think is reasonable? I'm of the opinion that it should work when you get it home, and for the first couple of days, but after that there are just two many variables to continue warranting longer than that, so we offer a warranty for the first 48 hours after they pick it up, but after that, we play it by ear. For viruses, I don't think there can be any warranty at all. T
