At 10:02 AM 01/12/2005, Wayne Johnson wrote:
That one guy is an idiot & let him take his business elsewhere. If you were to bring the machine into your shop couldn't you tell when he last updated his AV ? Couldn't you also cruise thru his
That is sort of my response, but I'm not in the position to lose a customer if I can avoid it.
history to see if he's been surfing on the dark side of the net? Couldn't you look at suspicious =email that they've rec'd since their last visit? All of us know that new bugs come out everyday &
Since he didn't get an AV from me, I don't feel it's my problem if he has viruses, but of course, I can't be sure he has viruses since he won't bring the machine in unless I agree not to charge him, which I'm not going to do. I guess I'm just making sure I'm not being unreasonable.
Next time someone calls and tells me they "have the same problem", I'm going to say, "Actually, you have the same *symptom*. We'd have to look at it to see if it's the same problem." Perhaps that will help.
T
