At 06:42 AM 12/1/2005, Thane Sherrington (S) typed:
Ok, it sounds like you take the same approach as I do - but I've had
cases where the printer works for a month perfectly, then stops
printing. This is either: Malware, user changing/deleting
something, bug in the driver, installation of incompatible software,
or bug in Windows. I'm willing to fix it if it's been a short
period of time, in my case, 48 hours (to limit the amount of time
the customer has to screw it up, install something incompatible) but
after a week, I can no longer be responsible for the system. Would
you extend this period to a month? I realize none of the sleaze
ball shops do any warranty at all, but I want to be fair to people.
Usually if a client is going to screw with your work it's in the
first few days. Most people that have PCs at home have jobs & have
very little time to screw up their computer(s). Thank God for this
otherwise there would be much more work for us to do. So to answer
your question, I've always kept my policy at a month. A few times
I've had to show the client that whatever happened in that month was
their fault & not mine but other than that I've had no problem with
my policy. FWIW saying to a client that you warranty your work for 30
days is much more impressive than telling them 48hrs & this has more
impact with a 1st time repair client after all you want them to feel
as comfortable about you as you do about the quality work that you do
but please don't forget to tell them that excludes anything that has
to do with viruses & other malware such as adware otherwise you'll be toast.
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Wayne D. Johnson
Ashland, OH, USA 44805
<http://www.wavijo.com>
