[H] Motorola SB5101

[Thane Sherrington]

I have a customer who is getting disconnect problems with his SB5101 
(provided by his ISP.)  He surfs for 5 to 10 minutes, then it 
disconnects (he get's page not found) for about five minutes, then it 
comes back up for 5 to 10 minutes.  I looked at the modem log file, 
and the date keeps reverting back to 1970 in the log entries.  In my 
experience, that is due to a provisioning problem at the ISP (wrong 
modem in their configuration) but of course, they are blaming his 
router (which is from us, and I used it for twelve hours on my SB5101 
at home and it worked fine.)  I don't know enough about the log 
entries to be able to tell him, "see this error, this proves a modem 
problem" and I can't find anything useful googling the errors (except 
that it might be a firmware problem, but I don't see anywhere to 
download firmware.)  Does anyone have more information (or a place I 
can get more information) on the SB5101s?

T