T,
I went through a similar situation here for almost two years with Comcast.
Random disconnects. Sounds like his are acute, though, as mine were spread
out over much longer and varied time lengths. It sounds like he may have an
incoming signal problem....that was the issue here. It turned out that one
of the connectors in the underground utilities box had a very slight crack
and even changes in barometric pressure would case an outage. It would
eventually come back on by itself. I fought with Comcast for two years until
one of my neighbors installed broad band and had one outage right after
another, right out of the box. Ironically there was a Comcast truck working
on the box at the corner, on an unrelated call, at the same time they were
trying to get the other folks up and running. Neither could find anything
until one of the got a flat disconnect.......then they finally agreed it was
in their system! The guy in the box found it after an hour or so and it's
been fine ever since.
I really hope this helps and is just another option. Good luck getting any
help for the ISP.
Jeff
----- Original Message -----
From: "Thane Sherrington" <[EMAIL PROTECTED]>
To: "The Hardware List" <[email protected]>
Sent: Wednesday, October 03, 2007 6:47 AM
Subject: RE: [H] Motorola SB5101
At 10:19 AM 03/10/2007, Hayes Elkins wrote:
You bypassing the router for testing? Ask to speak to a Level 2
engineer/tech - it is absolutely a provisioning problem if this still
happens when bypassing the router. Firmware is updated from the ISP.
I moved the router to my SB5101 at my house and used it for 12 hours with
no problems (the first two hours, I surfed myself, and after that I set it
up for automated testing.)
T
> Date: Wed, 3 Oct 2007 09:36:11 -0300
> To: [email protected]
> From: [EMAIL PROTECTED]
> Subject: [H] Motorola SB5101
>
> I have a customer who is getting disconnect problems with his SB5101
> (provided by his ISP.) He surfs for 5 to 10 minutes, then it
> disconnects (he get's page not found) for about five minutes, then it
> comes back up for 5 to 10 minutes. I looked at the modem log file,
> and the date keeps reverting back to 1970 in the log entries. In my
> experience, that is due to a provisioning problem at the ISP (wrong
> modem in their configuration) but of course, they are blaming his
> router (which is from us, and I used it for twelve hours on my SB5101
> at home and it worked fine.) I don't know enough about the log
> entries to be able to tell him, "see this error, this proves a modem
> problem" and I can't find anything useful googling the errors (except
> that it might be a firmware problem, but I don't see anywhere to
> download firmware.) Does anyone have more information (or a place I
> can get more information) on the SB5101s?
>
> T
>
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