I suspect "they" have decided the 'we' will do something if "they" do nothing.
Then "they" can blame 'us' for whatever. This is an old game!
jmaccraw and others are correct. Many (unneeded) phone calls can be
necessary to get "they" to fix/install what 'we' pay for.
Game is a game. Backwards it is. But it is the only game 'we' have.
I am reminded of the old engineering saw of "the squeaky wheel gets the
grease." I do know "squeaky wheel." ................. :)
Sucks.
Best,
Duncan
At 17:19 10/03/2007 -0400, you wrote:
similar with cox after phone install, tech found the installer had not
used outside connectors in the box. or at least what he said, replaced
the cable ends and all has been well.
Amazing when u do nothing, have a problem and it is your fault when you
call, I tell customers to not let them randomly have you change stuff in
your box when they tell you to. how can it be working one second and down
the next unless it is them. ( not withstanding spyware or a virus of
course ) or lets not forget kids in general :-[
fp
At 11:35 AM 10/3/2007, Jeff Lane Poked the stick with:
>T,
>
>I went through a similar situation here for almost two years with
Comcast. Random disconnects. Sounds like his are acute, though, as mine
were spread out over much longer and varied time lengths. It sounds like
he may have an incoming signal problem....that was the issue here. It
turned out that one of the connectors in the underground utilities box
had a very slight crack and even changes in barometric pressure would
case an outage. It would eventually come back on by itself. I fought with
Comcast for two years until one of my neighbors installed broad band and
had one outage right after another, right out of the box. Ironically
there was a Comcast truck working on the box at the corner, on an
unrelated call, at the same time they were trying to get the other folks
up and running. Neither could find anything until one of the got a flat
disconnect.......then they finally agreed it was in their system! The guy
in the box found it after an hour or so and it's been fine ever s!
ince.
>
>I really hope this helps and is just another option. Good luck getting
any help for the ISP.
>
>Jeff
>
>
>
>
>----- Original Message ----- From: "Thane Sherrington" <[EMAIL PROTECTED]>
>To: "The Hardware List" <[email protected]>
>Sent: Wednesday, October 03, 2007 6:47 AM
>Subject: RE: [H] Motorola SB5101
>
>
>>At 10:19 AM 03/10/2007, Hayes Elkins wrote:
>>>You bypassing the router for testing? Ask to speak to a Level 2
engineer/tech - it is absolutely a provisioning problem if this still
happens when bypassing the router. Firmware is updated from the ISP.
>>
>>I moved the router to my SB5101 at my house and used it for 12 hours
with no problems (the first two hours, I surfed myself, and after that I
set it up for automated testing.)
>>
>>T
>>
>>
>>>> Date: Wed, 3 Oct 2007 09:36:11 -0300
>>>> To: [email protected]
>>>> From: [EMAIL PROTECTED]
>>>> Subject: [H] Motorola SB5101
>>>>
>>>> I have a customer who is getting disconnect problems with his SB5101
>>>> (provided by his ISP.) He surfs for 5 to 10 minutes, then it
>>>> disconnects (he get's page not found) for about five minutes, then it
>>>> comes back up for 5 to 10 minutes. I looked at the modem log file,
>>>> and the date keeps reverting back to 1970 in the log entries. In my
>>>> experience, that is due to a provisioning problem at the ISP (wrong
>>>> modem in their configuration) but of course, they are blaming his
>>>> router (which is from us, and I used it for twelve hours on my SB5101
>>>> at home and it worked fine.) I don't know enough about the log
>>>> entries to be able to tell him, "see this error, this proves a modem
>>>> problem" and I can't find anything useful googling the errors (except
>>>> that it might be a firmware problem, but I don't see anywhere to
>>>> download firmware.) Does anyone have more information (or a place I
>>>> can get more information) on the SB5101s?
>>>>
>>>> T
>>>>
>>>
>>>
>>>----------
>>>Help yourself to FREE treats served up daily at the Messenger Café.
<http://www.cafemessenger.com/info/info_sweetstuff2.html?ocid=TXT_TAGLM_OctWLtagline>Stop
by today!
>>>
>>>__________ NOD32 2569 (20071003) Information __________
>>>
>>>This message was checked by NOD32 antivirus system.
>>><http://www.eset.com>http://www.eset.com
>>
>>
>
--
Tallyho ! ]:8)
Taglines below !
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