At 10:19 AM 03/10/2007, Hayes Elkins wrote:
You bypassing the router for testing? Ask to
speak to a Level 2 engineer/tech - it is
absolutely a provisioning problem if this still
happens when bypassing the router. Firmware is updated from the ISP.
I moved the router to my SB5101 at my house and
used it for 12 hours with no problems (the first
two hours, I surfed myself, and after that I set it up for automated testing.)
T
> Date: Wed, 3 Oct 2007 09:36:11 -0300
> To: [email protected]
> From: [EMAIL PROTECTED]
> Subject: [H] Motorola SB5101
>
> I have a customer who is getting disconnect problems with his SB5101
> (provided by his ISP.) He surfs for 5 to 10 minutes, then it
> disconnects (he get's page not found) for about five minutes, then it
> comes back up for 5 to 10 minutes. I looked at the modem log file,
> and the date keeps reverting back to 1970 in the log entries. In my
> experience, that is due to a provisioning problem at the ISP (wrong
> modem in their configuration) but of course, they are blaming his
> router (which is from us, and I used it for twelve hours on my SB5101
> at home and it worked fine.) I don't know enough about the log
> entries to be able to tell him, "see this error, this proves a modem
> problem" and I can't find anything useful googling the errors (except
> that it might be a firmware problem, but I don't see anywhere to
> download firmware.) Does anyone have more information (or a place I
> can get more information) on the SB5101s?
>
> T
>
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