You bypassing the router for testing? Ask to speak to a Level 2 engineer/tech -
it is absolutely a provisioning problem if this still happens when bypassing
the router. Firmware is updated from the ISP.> Date: Wed, 3 Oct 2007 09:36:11
-0300> To: [email protected]> From: [EMAIL PROTECTED]> Subject: [H]
Motorola SB5101 > > I have a customer who is getting disconnect problems with
his SB5101 > (provided by his ISP.) He surfs for 5 to 10 minutes, then it >
disconnects (he get's page not found) for about five minutes, then it > comes
back up for 5 to 10 minutes. I looked at the modem log file, > and the date
keeps reverting back to 1970 in the log entries. In my > experience, that is
due to a provisioning problem at the ISP (wrong > modem in their configuration)
but of course, they are blaming his > router (which is from us, and I used it
for twelve hours on my SB5101 > at home and it worked fine.) I don't know
enough about the log > entries to be able to tell him, "see this error, this
proves a modem > problem" and I can't find anything useful googling the errors
(except > that it might be a firmware problem, but I don't see anywhere to >
download firmware.) Does anyone have more information (or a place I > can get
more information) on the SB5101s?> > T>
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