----- Original Message -----
From: "Michael Shimmins" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: 12/20/03 7:42 PM
Subject: RE: [hlcoders] Deathmessages stopped working in Steam


> Sniper,
>
> This may come as a surprise to you, and may shatter a few of your ideas,
but
> guess what?  We are bloody luck to have anything from Valve to make mods
on.
> It's their stuff, they LET us use it.  If they want to change it, let them
> and get over yourself.

Wrong point of view, IMHO. Valve is a vendor. We, as legally-purchased
license holders, are customers. Marketing 101 says 'the customer is always
right'. Now, obviously that needs to be taken in context, but the moment we
feel 'lucky' to be 'allowed' to use the product as advertised is when we
lose all leverage as the legitimate customer base.

Valve needs to be held accountable, just as any vendor needs to be held
accountable. If I changed code in my deliverables that clients relied on for
backwards compatibility without advanced notice or legitimate justification,
and THEN reacted to questions and concerns with indifference (and I'm not
saying Valve is, I'm just making a point), I'd lose customers very, very
fast.




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