--- In [email protected], "snap75015" <[EMAIL PROTECTED]> wrote: > > --- In [email protected], "ggkelly1946" <ggkelly@> wrote: > > > > > > > >Unfortunately the issue is not power related it was software related. > > I loaded the new firmware and the printer gave me an error post. > > Calling Hp they sent a tech who i8ndtalled a new formatter card and > > now it will not access the printer to install new paper profiles. > > > > Well if I remember right, the new hardware has to be programmed by a teleport on site. If the > comm ports are not redirected and set up correctly they will not allow full functionality > between the logic board, and the controller. IF anything they should know about this better > than I, but do insist. > Unless you replace the printmech AND the formatter AT ONCE there is no "reprogramming" involved, the eerom automatically backups itself. Indeed the formatter is defined as a user-replaceable part and usually needs no CE to replace.
If the internal prints are fine and the printer works fine standalone as well and prints a testsite, 20 Bucks say your issue is completely software related (or one of the weirdest Hardware bugs I've ever seen.) Those HP Agents are probably throwings parts hoping either an OS- engineer will fix it by accident, that they sent you a tech with that formatter is a sure sign of this, or they hope you will enventually figure it out alone. I'd go and install your printer on a different PC with a different connection type to see what's what. ------------------------------------ Website: http://groups.yahoo.com/group/HPDesignJet_Printers Post message: [email protected] Subscribe: [EMAIL PROTECTED] Unsubscribe: [EMAIL PROTECTED] List owner: [EMAIL PROTECTED] Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/HPDesignJet_Printers/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/HPDesignJet_Printers/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
