--- In [email protected], "ggkelly1946" <[EMAIL PROTECTED]> wrote: > > --- In [email protected], "Marcia Jacob" > <marciaj@> wrote: > > > > We have to send in the printer receipt every time we have warranty work > > done, and yes it starts the day you buy the printer. > > > > Marcia > > > > > > > > From: [email protected] > > [mailto:[EMAIL PROTECTED] On Behalf Of Teddy Dako > > Sent: Wednesday, October 22, 2008 4:02 PM > > To: [email protected] > > Subject: Re: [HPDesignJet_Printers] Z3100 for boat anchor > > > > > > > > Sad to hear them say that about the warranty. Irrespective of how long > > your supplier had it in the warehouse, your warranty starts the moment > > you pay for it. Simple. > > > > > > > > "You can't depend on your eyes, if your imagination is out of focus". > > > > > > > > > > > > ________________________________ > > > > From: ggkelly1946 <ggkelly@> > > To: [email protected] > > Sent: Wednesday, October 22, 2008 5:59:28 PM > > Subject: [HPDesignJet_Printers] Z3100 for boat anchor > > > > After having to have the formatter card replaced I now have to have > > the motherboard changed out. The reason is that it will not access the > > paper functions. I can't profile new papers. I wish that HP would buy > > this thing back. When it prints it is just awesome, but it seems every > > few weeks that I have an issue that keeps me from printing when i need > > it. One issue that reared it's ugly head was the warranty, they told > > me that since the supplier had it in it's warehouse that the effective > > date for the start of the warranty period began at that time. After > > some talking to the tech I was told that I needed to send in a copy of > > the purchase receipt and they would update my warranty status. Sorry > > for the rant but thought it might be helpful to someone facing similar > > problems. > > > here's the latest for me. I have talked several more hours with HP > techs and an engineer, and to upper management. This is an epidemic > according to one of them across the country and that is why there is a > shortage of parts. From what little I understand the firmware had a > bug in it and caused some sort of problem with the formatter cards. I > just wish right now that I could get my money back, as I have only > printed 340sq.ft. of material since March,not prolific I know but just > starting my business and it's slow, but this thing with it;s issues is > just not dependable. I know that there are others who have had nothing > but praise for it, and when it's working I am amazed at the quality of > prints, but again it is just not reliable enough for me to depend on > it. I have prints that I need to get out and I am behind, it looks as > if I am going to have to send them out to get my work caught up, and > there goes my profit margin. I am truly at the mercy of HP and it > doesn't feel comforting. > Update, HP sent upper level tech had to replace the main board and fix the communications issue that was plaguing the formatter card. All is well, just printed 22x28 newly profiled canvas and it is flawless. Hope it holds through the next 2 weeks.
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