Martin Kline wrote:
Nicely worded, Ed. Maybe I'm not imagining things when I believe IBM is more interested in closing open problem records than in solving the underlying problems. It didn't used to be this way. Having posted this publicly, can I assume you don't mind if I use the same response?
There does seem to be much more emphasis on getting PMRs closed than before. Someone's performance appraisal is probably based on the number of open (or closed) PMRs. After all, closed means resolved. Right?
Just for fun, someone should put together one of those PDF form templates: "Are you sure you guys work for IBM? You [summarize what they did] and you're ready to close this PMR and move on? At this point, the IBM I know would [summarize what they would have done back in the old days]." :-D -- Edward E Jaffe Phoenix Software International, Inc 5200 W Century Blvd, Suite 800 Los Angeles, CA 90045 310-338-0400 x318 [email protected] http://www.phoenixsoftware.com/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
