Edward Jaffe wrote:
Martin Kline wrote:
Nicely worded, Ed. Maybe I'm not imagining things when I believe IBM
is more interested in closing open problem records than in solving the
underlying problems. It didn't used to be this way. Having posted this
publicly, can I assume you don't mind if I use the same response?
There does seem to be much more emphasis on getting PMRs closed than
before. Someone's performance appraisal is probably based on the number
of open (or closed) PMRs. After all, closed means resolved. Right?
I think this varies with groups. I had an SSL problem which was
obviously caused at the other end, but I needed IBM's help to
read the trace. I was ready to close the PMR as soon as I new
what the error was, but he wanted to leave it open until we tested
with the other end.
--
Richard
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