I rarely see anything being promoted anymore, which is unfortunate, as it was usually very good info. Yuri Kritchevers pmr's come to mind. Also Bruce, forget what area he was in, and Donna in I/O. Excellent info in them, usually very detailed answers. SIS now seems to be just a search for apars, and old stuff that was promoted. CA's knowledge base is becoming much more helpful in this area, as IBM's declines. IMHO, of course.
Mary Anne On Wed, Aug 12, 2009 at 9:40 AM, Bruno Sugliani <[email protected]> wrote: > On Wed, 12 Aug 2009 08:16:01 -0500, Martin Kline <[email protected]> > wrote: > > >Nicely worded, Ed. Maybe I'm not imagining things when I believe IBM is > more > >interested in closing open problem records than in solving the underlying > >problems. It didn't used to be this way. Having posted this publicly, can > I > >assume you don't mind if I use the same response? > > > >>Are you sure you guys work for IBM? You put out a PTF that breaks > >>existing specifications, you have a workaround that you don't document > >>because it's only a temporary fix, and you're ready to close this PMR > >>and move on? At this point, the IBM I know would be adding a ++HOLD DOC > >>or ++HOLD ACTION to the PTF or marking the fix as PE until the new fix > >>can be delivered. > > > > At PMR close time there used to be a way to flag a PMR for further use > It was ( and still is AFAIK) is called promoting a PMR > I do not remember the names of the 2 promote flavours > However > 1: Promote for internal visibility only, so only software PSR can see it > during a search and can use it for further debugging or bypass. > 2: Promote for externalisation so customer can see it during a search > In both cases the PMR is closed and this is very good for statistics :D > a PE flag on a PTF or a PMR opened for many days is not good for statistics > and statistics have definitely become the most important items in IBM > software support centers. > > Bruno Sugliani > zxnetconsult(at)free(dot)fr > http://zxnetconsult.free.fr > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
