On Wed, 12 Aug 2009 08:50:29 -0700, Edward Jaffe <[email protected]> wrote:
>... >There does seem to be much more emphasis on getting PMRs >closed than before. Someone's performance appraisal is >probably based on the number of open (or closed) PMRs. ... I've also noticed a tendency for PMRs to be put on the customer queue even when waiting for something from IBM. This seems to vary from person to person, though. Maybe it's just irritating behavior on the part of the IBMer working the PMR rather than a policy to make the statistics look better. Pat O'Keefe ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
