On Wed, 12 Aug 2009 08:16:01 -0500, Martin Kline <[email protected]> wrote:
>Nicely worded, Ed. Maybe I'm not imagining things when I believe IBM is more >interested in closing open problem records than in solving the underlying >problems. It didn't used to be this way. Having posted this publicly, can I >assume you don't mind if I use the same response? > >>Are you sure you guys work for IBM? You put out a PTF that breaks >>existing specifications, you have a workaround that you don't document >>because it's only a temporary fix, and you're ready to close this PMR >>and move on? At this point, the IBM I know would be adding a ++HOLD DOC >>or ++HOLD ACTION to the PTF or marking the fix as PE until the new fix >>can be delivered. > At PMR close time there used to be a way to flag a PMR for further use It was ( and still is AFAIK) is called promoting a PMR I do not remember the names of the 2 promote flavours However 1: Promote for internal visibility only, so only software PSR can see it during a search and can use it for further debugging or bypass. 2: Promote for externalisation so customer can see it during a search In both cases the PMR is closed and this is very good for statistics :D a PE flag on a PTF or a PMR opened for many days is not good for statistics and statistics have definitely become the most important items in IBM software support centers. Bruno Sugliani zxnetconsult(at)free(dot)fr http://zxnetconsult.free.fr ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
