In a message dated 8/13/2009 4:02:31 A.M. Central Daylight Time, [email protected] writes:
Support is sometimes good , it is sometimes bad ... but what's for sure , it is declining because of statistics and sometimes skills of some people but very rarely because of the will of individuals. >> Think I've said it before but I believe IBM lost a valuable feedback mechanism when it axed the SE's. Right, wrong or indifferent always felt they wanted it to work and availability and SLA's were always foremost. Eventually they'll figure it out and see numbers of closed problems as a sign of bad code or poor design when compared to other components. Somebody will get a service award and it will be declared all better. As a customer report your problems, try to stay current, have a maintenance strategy that includes load testing in the rollout. Wish more IBM groups would have Ombudsman like Chuckie! _http://www.vm.ibm.com/devpages/altmarka/_ (http://www.vm.ibm.com/devpages/altmarka/) ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
