Sure, why not? SMP/E is just a tool. It's not like they can end life as
we know it with a keystroke. 

That said, SMP/E, well, any software support for that matter requires
some degree of 'sysprog' level skills. The one person in that group may
be enough, but there are two problems: one, just what is his/her skill
level, and two, what happens when he/she gets run over by a truck.  

My experience was with a highly skilled support group and an IBM
product. Before that, *I* was the third party, again supporting an IBM
product. This all worked well. My experience with other software
vendors' SMP/E has not been that positive. 

IMHO, generally speaking, YMMV, (add favorite disclaimer),
'administrative' types should not be supporting software complex enough
to warrant SMP/E. However, there is nothing to say this 'administrative'
group could not include one or more that has the needed skills. And then
there are the political issues with fiefdoms. 

Perhaps the determining factor could be if the application runs
authorized and there is a potential risk to the environment. MF system
crashing is best left to the pros ;-) 

HTH and good luck.     

  

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Laura Prill
Sent: Monday, March 06, 2006 11:27 AM
To: [email protected]
Subject: SMP/E for non-sysprogs?

Hello,

Has anybody worked in a shop where people other than systems programmers
use SMP/E to maintain third-party products?

 
 

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