On Tue, 14 Aug 2007 09:36:18 -0400, O'Brien, David W. (NIH/CIT) [C] wrote: > > Recently IBM had announced the transitioning of some 10K programmer jobs from Europe and the US to India. >Perhaps the problems that we are seeing with IBMLINK is an outgrowth of that decision. Perhaps that is the 'outsourcing' that Jon was referring to. >
If you build a service center in another country to provide round-the-clock service no matter your time zone and then staff it with locals, is that really outsourcing ??? I think that's the IBMLink/call center situation. I think moving the programmer jobs was for salary considerations and is an outsourcing situation. Do you think system programmers in India are complaining about their late night calls to IBM being answered by some American with a nasty accent ??? Hmmmmm ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
