>From what I've read, and it sounds quite as you would expect, the systems programmers who applied the maintenance to CA-7 were based in the main Edinburgh data centre whereas the team responsible for job scheduling using CA-7 were based in Hyderabad. As we all know, when a critical job abends during the middle of the night with a tight batch window, things become quite stressful. And that rising stress level can lead to someone pressing the wrong key. Normally the consequences are not as disastrous as this one's been.
John. On 2 July 2012 14:54, Mark Zelden <[email protected]> wrote: > On Sun, 1 Jul 2012 09:33:05 -0500, Ed Gould <[email protected]> > wrote: > > >Shmuel: > > > >Well if it was outsourced I wouldn't be surprised to much. > >I suspect that these people sell themselves as experts in everything > >CA-7 or MVS you name it. I have interviewed two foreign speaking > >individuals and it turns out they read the manual and do not have a > >clue beyond that. > > > > Talk about a blanket generalization! Ed, when was the last time you > did any real work in MVS or worked with or in a company that > off shored any of their work? > > And I don't know the specifics of this incident and haven't been following > it closely, but based on the CA-7 PTFs I saw released right afterwards > I would say the problem was related to the attempted upgrade (highly > doubtful that it was operators that attempted it) and backout coupled > with a CA-7 software issue that RBS couldn't have foreseen. > > Mark > -- > Mark Zelden - Zelden Consulting Services - z/OS, OS/390 and MVS > mailto:[email protected] > Mark's MVS Utilities: http://www.mzelden.com/mvsutil.html > Systems Programming expert at http://expertanswercenter.techtarget.com/ > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > -- John Blythe Reid, Técnico de Sistemas de z/OS y de Sistemas Transaccionales, Barcelona, España. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
