I don't want to sound warlike--especially in today's political climate--but vendors have always expected customers to diagnose their own APF problems. 'Tact' is often a matter of delivering uncomfortable news gently and empathetically. As others have said, the requirements for APF concatenation were invented to protect the customer, not to annoy or vex.
In short, all products we buy for mainframe come with the same caveat. . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile 626-302-7535 Office [email protected] -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Charles Mills Sent: Sunday, November 20, 2016 8:47 AM To: [email protected] Subject: (External):Re: Which STEPLIB concatenation is not authorized? Thanks @Gil, I think you get where I am trying to go with this. It's not that I don't know how to use TESTAUTH or think TESTAUTH is giving me the wrong answer. But now what? We say "one or more of your datasets is apparently not authorized" and the customer says "WE TOLD YOU THEY ARE ALL AUTHORIZED!" Now what does the poor support tech do? Say "Issue a 'D PROG,APF' and check all the libraries -- it's not rocket surgery!" Would YOU buy a product from a vendor that talked to you like that? Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Paul Gilmartin Sent: Sunday, November 20, 2016 1:21 AM To: [email protected] Subject: Re: Which STEPLIB concatenation is not authorized? On 2016-11-19, at 15:32, Jesse 1 Robinson wrote: > > As complicated this may sound, APF can be determined/diagnosed by inspection with relative ease. It's not rocket surgery. > Perhaps. But it would be poor business practice for the OP to address his customer so tactlessly. IBM ought to help its customers to help their customers. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
