The customer has a responsibility to manage their own system. The fact that many do not (completely) is not really something you can solve.
For many reasons, people have been trying all kinds of ways to force people to read their so-very-important message. You cannot, and it would be a violation of humanity if you could. All you can do is provide the information in a way that is reasonably easy to discover. And basically repeating what Carl Swanson said: On the vendor side, I don't know why the sales team can't keep track of what they've sold, and follow up with customers before their license expires. I think I'd set up automatic renewals, if possible, myself. sas On Mon, Jul 1, 2019 at 8:53 AM Carl Swanson < 00000252c152a1b5-dmarc-requ...@listserv.ua.edu> wrote: > Another method would send a bill and maybe make a phone call. And to be > totally crazy maybe the salesperson could actually visit the customer. > Just saying electronic is not always the only method and may not be the > best. > > Carl Swanson > carl.swan...@dell.com > Advisory Systems Engineer Mainframe Practice > Mobile: 215-688-1459 > Sent from iPhone misspellings likely ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
