Steve - that is a great reply. Carl's suggestion for the sales rep to call and/or visit is spot on.
Lionel B. Dyck <sdg>< Website: http://www.lbdsoftware.com "Worry more about your character than your reputation. Character is what you are, reputation merely what others think you are." - John Wooden -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Steve Smith Sent: Monday, July 1, 2019 8:19 AM To: [email protected] Subject: Re: Best way to alert customer to pending license expiration? The customer has a responsibility to manage their own system. The fact that many do not (completely) is not really something you can solve. For many reasons, people have been trying all kinds of ways to force people to read their so-very-important message. You cannot, and it would be a violation of humanity if you could. All you can do is provide the information in a way that is reasonably easy to discover. And basically repeating what Carl Swanson said: On the vendor side, I don't know why the sales team can't keep track of what they've sold, and follow up with customers before their license expires. I think I'd set up automatic renewals, if possible, myself. sas On Mon, Jul 1, 2019 at 8:53 AM Carl Swanson < [email protected]> wrote: > Another method would send a bill and maybe make a phone call. And to > be totally crazy maybe the salesperson could actually visit the customer. > Just saying electronic is not always the only method and may not be > the best. > > Carl Swanson > [email protected] > Advisory Systems Engineer Mainframe Practice > Mobile: 215-688-1459 > Sent from iPhone misspellings likely ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
