----- Original Message -----
From: "andyb@thumpernet" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 02, 2001 12:18 AM
Subject: [IMail Forum] F-Prot, Declude and Scott
> Took the plunge and installed Declude and F-Prot. Had some problems,
> but it turned out to be F-Prot problems. Here is what I learned from
> the experience...
>
> 1) Might just as well download the DOS version of F-Prot (for free) as the
> there are multiple issues with using the Windows version (license is
> $40/yr).
It's not free(just nearly so). For commercial use it is $20 (for up to 20
PCs).
> 2) Don't use the windows on-access scanner..it interferes with the on-demand
(DOS) scanner
> then declude won't work correctly.
This has been discussed pretty extensively, but I don't know how well the
Declude docs cover it.
> 3) I'm still waiting for F-Prot to send me a registration code so I can
> get the updates for my Windows F-Prot so that the virus definitions can
> be updated (this applies to manual and automatic updates) I had to
> download the FREE DOS version to get the updates definition files... and
> uninstall the Windows scanner, as there is no way to just disable it
> (and keep it from being loaded at startup) that I could find...I don't
> like the windows version. I shoulda just left NAV on my server for that
> kind of virus protection.00
Dump FP-Win auto update and take a few minutes to write an FTP script to
schedule as part of your nightly maintenance(be sure to handle the .pif file).
No need to have an extra process running. The FP-Win update seems OK, but I
generally get updated faster with my script.
The FP-Win NT/2000 support is still new. I have a couple of machines using it
without problems, but I don't do on-access AV on my secure servers.
> 4) F-Prot tech support is totally non-existant. I sent them emails 2
> days ago and have not heard from them yet....really pitiful, they didn't
> seem to mind taking my $40 but can't answer any email.
They will get there. The response is slow, but I have had several
"discussions" and the quality was good, if not the speed. Keep in mind the
time difference.
Remember Frisk is selling F-Prot for $1/PC (or less) for the DOS version and
$2/PC (or less) for the Win version. The $20/$40 figures commonly quoted
are for the minimum license of 20 PCs. At those prices something has to give
and "speedy" support is it.
For "full-service" support purchase through F-Secure or CommandAV(and pay the
price).
Norton and McAfee have faster support(questionable), but I have never had a
useful exchange without insisting an issue be escalated.
Frisk develops a very solid engine. I use three scan engines with Declude,
with F-Prot being the first in line. So far nothing has fallen through for
the others to catch. I am using F-Prot in several other batch processes as
well with good results.
> 5) Don't do any testing with Imail's web messaging. The emails are
> delivered internally somehow, so Declude never gets a chance to
> intercept them to be checked.
This and TNEF support are the two holes in Declude I wish Scott would plug. I
wrote an iMail1.exe wrapper to take care of the web mail issues and a wedge
for TNEF support, but I'd rather have it "in the box."
Still, it's hard to gripe too much. Declude works as well or better than any
other AV product in this regard.
> 6) With Declude people helping me, this never would have gotten done.
> The $495 I paid Declude is a great value considering the excellent tech
> support I got getting F-Prot to work, the reporting setup, Declude
> configured properly and tested, etc.
>
Agreed. Declude and Scott are great.
Jerry
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