Hi Jerry,
Thanks, andyb
[EMAIL PROTECTED]
Thursday, August 02, 2001, 1:48:06 AM, you wrote:
JM> ----- Original Message -----
JM> From: "andyb@thumpernet" <[EMAIL PROTECTED]>
JM> To: <[EMAIL PROTECTED]>
JM> Sent: Thursday, August 02, 2001 12:18 AM
JM> Subject: [IMail Forum] F-Prot, Declude and Scott
>> Took the plunge and installed Declude and F-Prot. Had some problems,
>> but it turned out to be F-Prot problems. Here is what I learned from
>> the experience...
>>
>> 1) Might just as well download the DOS version of F-Prot (for free) as the
>> there are multiple issues with using the Windows version (license is
>> $40/yr).
JM> It's not free(just nearly so). For commercial use it is $20 (for up to 20
JM> PCs).
For private use, the DOS version is free.... I did find the
documentation to be lacking...Don't think I've found it yet, not online
that I found. Things like detailed command line switches are awful nice
when using a command line program....
>> 2) Don't use the windows on-access scanner..it interferes with the on-demand
JM> (DOS) scanner
>> then declude won't work correctly.
JM> This has been discussed pretty extensively, but I don't know how well the
JM> Declude docs cover it.
That could be...I've been watching and reading threads for a couple of
months now, but it is tough to catch and absorb everything. Like I
said, it has been a learning experience but I understand the deal now.
So if I run my regular NAV on-access scanner, will that interfere
also????
>> 3) I'm still waiting for F-Prot to send me a registration code so I can
>> get the updates for my Windows F-Prot so that the virus definitions can
>> be updated (this applies to manual and automatic updates) I had to
>> download the FREE DOS version to get the updates definition files... and
>> uninstall the Windows scanner, as there is no way to just disable it
>> (and keep it from being loaded at startup) that I could find...I don't
>> like the windows version. I shoulda just left NAV on my server for that
>> kind of virus protection.00
JM> Dump FP-Win auto update and take a few minutes to write an FTP script to
JM> schedule as part of your nightly maintenance(be sure to handle the .pif file).
JM> No need to have an extra process running. The FP-Win update seems OK, but I
JM> generally get updated faster with my script.
Well...that great if you know how, but it's something I've not done
before... I don't like extra
processes running either. I will probably agree with you and dump the auto update and
do
it manually.
JM> The FP-Win NT/2000 support is still new. I have a couple of machines using it
JM> without problems, but I don't do on-access AV on my secure servers.
>> 4) F-Prot tech support is totally non-existant. I sent them emails 2
>> days ago and have not heard from them yet....really pitiful, they didn't
>> seem to mind taking my $40 but can't answer any email.
JM> They will get there. The response is slow, but I have had several
JM> "discussions" and the quality was good, if not the speed. Keep in mind the
JM> time difference.
Ok, there is a time difference...I just want the registration
code...that's not even tech support, just clerical paperwork kinda
stuff, sales processing orders. It always makes me wonder when
companies are slow processing sales....
JM> Remember Frisk is selling F-Prot for $1/PC (or less) for the DOS version and
JM> $2/PC (or less) for the Win version. The $20/$40 figures commonly quoted
JM> are for the minimum license of 20 PCs. At those prices something has to give
JM> and "speedy" support is it.
JM> For "full-service" support purchase through F-Secure or CommandAV(and pay the
JM> price).
That is a thought.
JM> Norton and McAfee have faster support(questionable), but I have never had a
JM> useful exchange without insisting an issue be escalated.
Seems that way with nearly every vendor I deal with these days... Was
up until 3am trying to convince the CLEC they had
an incoming trunking problem. They wrote it off as a CPE issue (ok,
whatever). A day later a switch tech calles me saying that many
customers had called complaining of static on the lines. Static is
annoying to voice, death to modems.. Tonight it happened again, and the
switch tech tells me they had a flakey DS3 card, the same DS3 carrying
much of their T-1 phone traffic. He seemed annoyed that I made another
trouble call, but magically a couple hours later, my dialup server is
taking calls fine again... So much for a CPE problem... I hate being
right, but it seems like 90% of the time if I don't figure it out, then
kick the vendor, nothing gets done. sorry for
rambling.
JM> Frisk develops a very solid engine. I use three scan engines with Declude,
JM> with F-Prot being the first in line. So far nothing has fallen through for
JM> the others to catch. I am using F-Prot in several other batch processes as
JM> well with good results.
Went with F-Prot because it seemed to be the easiest overall to
implement. I won't pay for the windows license after this year...but
I'll keep paying for the DOS version.
>> 5) Don't do any testing with Imail's web messaging. The emails are
>> delivered internally somehow, so Declude never gets a chance to
>> intercept them to be checked.
JM> This and TNEF support are the two holes in Declude I wish Scott would plug. I
JM> wrote an iMail1.exe wrapper to take care of the web mail issues and a wedge
JM> for TNEF support, but I'd rather have it "in the box."
hmmmm you must be more of a code guy than me...I design the networks,
install the routers, do the physical wiring, setup dailup access
equipment, setup mail, radius, dns servers, etc...but I'm not so great
with writing anything special....I'm still stuck with basic batch
files...one guy can't be good at everything.
JM> Still, it's hard to gripe too much. Declude works as well or better than any
JM> other AV product in this regard.
I'm overall happy with my results and the credit goes to this list for
pointing me in the right direction, and saving me hours (days maybe
weeks?) of research to find a good, viable solution. ISP's and Internet
tech types can be tough, but if you watch and listen long enough...you
will gleen enough from them (us, that is) to eventually have a clue.
>> 6) With Declude people helping me, this never would have gotten done.
>> The $495 I paid Declude is a great value considering the excellent tech
>> support I got getting F-Prot to work, the reporting setup, Declude
>> configured properly and tested, etc.
>>
JM> Agreed. Declude and Scott are great.
JM> Jerry
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