Ok, I couldn't just let this rest. I called Verizon and they said that they don't support secure password authentication on there servers. I kept asking them "so your blocking e-mail"? She kept saying "No". While I couldn't get any technical answers out of her, basically she repeated the mantra "while connected to Verizon you can't send out any mail except through your Verizon e-mail"
Short answer: tell your customer to get another dial up provider after submitting a complaint. Marc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Todd Holt Sent: Thursday, May 02, 2002 03:21 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] HELP!!-SMTP Error (server unexpectedly terminated....) I disagree with this. In IMail, SMTP Auth cannot be disabled. If the client has SMTP protocol access to the IMail server and the proper credentials, they can send messages. I think the problem is common to many larger ISPs and this has come up in the past. Verizon in probably blocking SMTP protocol (port 443) traffic from forwarding out of their network. Or in this case, Secure SMTP (port 110) is being blocked. But they will allow their SMTP server to be used by their paying customers. So when the client is connected to Verizon, they will probably need to point to the Verizon SMTP server for relaying. In addition, if you were to attempt to list the Verizon dial-up address in your "Relay for Addresses" list, you would have to list any possible address that the dial-up DHCP server might give out. That is a lot of addresses!! Not very practical. Todd -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Mark [Support] Sent: Thursday, May 02, 2002 1:57 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] HELP!!-SMTP Error (server unexpectedly terminated....) At 10:47 AM 5/2/2002 -0700, you wrote: >I have a customer who is using Verizon dial-up for internet connection. I >host there web site/email on my server. > >They can receive there email fine, however, when they try to send email they >get this error: > >" Your server has unexpectedly terminated the connection. Possible causes >for this include server problems, network problems, or a long period of >inactivity. Account: 'sales', Server: 'mail.kruzin.net', Protocol: POP3, >Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F " > >I have checked there account settings and they are using the SMTP >authentication. They can send mail fine via there Verizon account, but not >with our smtp server. Unless you allow them access to IMail by granting their IP address in the SMTP "Relay for Addresses" then their outgoing SMTP setting should be Verizon's SMTP server if they are the ISP. So, make sure on the email that is hosted with you, their SMTP is Verizon's. Cheers Mark Orillia ProNet 22A Colborne Street West Orillia, Ontario, L3V 2Y3, Canada 705-329-3949 www.orilliapronet.com [EMAIL PROTECTED] --- [This E-mail scanned for viruses by Orillia ProNet with Declude AntiVirus] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
