Luis Carlos, N�o existe ferramentas de Gerenciamento de SLA, o que existe s�o ferramentas de Gerenciamento de SL. Fica como sugest�o, com a permiss�o do moderador da lista, o HP OpenView Service Desk (agradecemos a prefer�ncia). Siga o link: http://www.managementsoftware.hp.com/solutions/itsm/index.html abra�os Mauricio Ghigonetto ITSM Business Developer ITIL Senior Consultant HP Services - Consulting & Integration ___________________________________________
Esta mensagem (incluindo qualquer anexo) e os arquivos nela contidos � confidencial e legalmente protegida, somente podendo ser usada pelo indiv�duo ou entidade a quem foi endere�ada. Caso voc� a tenha recebido por engano, dever� devolv�-la ao remetente e, posteriormente, apag�-la, pois, a dissemina��o, encaminhamento, uso, impress�o ou c�pia do conte�do desta mensagem s�o expressamente proibidos. This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited. ________________________________ From: Luis Carlos [mailto:[EMAIL PROTECTED] Sent: ter�a-feira, 6 de julho de 2004 09:36 To: [EMAIL PROTECTED] Subject: [itsm_br] Gerenciamento de SLA Pessoal, Gostaria de conhecer um pouco das op��es de software para gerenciamento de n�vel de servi�o. Favor me indicar as melhores op��es para tomar como ponto de partida do meu estudo. Grato, Luis Carlos [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Sponsor ADVERTISEMENT click here <http://us.ard.yahoo.com/SIG=129vm6o5o/M=295196.4901138.6071305.3001176/D=groups/S=1705115386:HM/EXP=1089234671/A=2128215/R=0/SIG=10se96mf6/*http://companion.yahoo.com> <http://us.adserver.yahoo.com/l?M=295196.4901138.6071305.3001176/D=groups/S=:HM/A=2128215/rand=824282692> ________________________________ Yahoo! Groups Links * To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ * To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> . [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar. Now with Pop-Up Blocker. Get it for free! http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
