A Remedy oferece um m�dulo de SLA.
http://www2.remedy.com/solutions/servicemgmt/sla_css.htm
Luis Carlos <[EMAIL PROTECTED]> wrote:
Pessoal,
Gostaria de conhecer um pouco das op��es de software para gerenciamento de n�vel
de servi�o.
Favor me indicar as melhores op��es para tomar como ponto de partida do meu estudo.
Grato,
Luis Carlos
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