What can we do to change this inaccessibility? This is a nightmare for screen reader users.
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Annette Carr Sent: Wednesday, February 05, 2014 9:53 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 At work I cannot access the dialog box for accepting the remote access from the IT Help desk. The screen with the button is just not accessible with JAWS. Annette . -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Liuda Balcius Sent: Wednesday, February 05, 2014 8:49 AM To: Jaws Users Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 Twice now I have tried unsuccessfully to receive tech support from the Geek Squad 1800 location. I do everything required and it does not hook up with the supporter into my system to work ultimately. First you must enter a 6-digit code, then run a tiny program, accept, then okay twice. I get all the way to the second okay and it never appears on the screen that JAWS reads with the Pc or JAWS cursor. This has to be one of the most frustrating unfortunate situations for JAWS not to read properly apparently. Has anybody ever successfully received this type of service using JAWS? If so, was it difficult or what did you do that I cannot figure out? There must be some trick. Thanks always. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
