I've successfully used the service with JaWS 14 and while there was at first
some difficulty the tech provided anotaher method of accessing the program
that I can't remember offhand but they were able to come up with the
alternative. The Geeksquad staff people that I worked with seemed to have a
good understanding of screen reader operations.
Chuck
----- Original Message -----
From: "Gerald Levy" <[email protected]>
To: <[email protected]>
Sent: Wednesday, February 05, 2014 6:27 AM
Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Do you know the name of the small program that Geek Squad asked you to
install? And does Geek Squad still charge you for this remote
troubleshooting even though you apparently can't get this program to work
with JAWS?
Gerald
----- Original Message -----
From: "Liuda Balcius" <[email protected]>
To: "Jaws Users " <[email protected]>
Sent: Wednesday, February 05, 2014 8:49 AM
Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12
Twice now I have tried unsuccessfully to receive tech support from the
Geek
Squad 1800 location. I do everything required and it does not hook up
with
the supporter into my system to work ultimately.
First you must enter a 6-digit code, then run a tiny program, accept,
then okay twice. I get all the way to the second okay and it never
appears
on the screen that JAWS reads with the Pc or JAWS cursor. This has to be
one
of the most frustrating unfortunate situations for JAWS not to read
properly
apparently.
Has anybody ever successfully received this type of service using JAWS?
If so, was it difficult or what did you do that I cannot figure out?
There
must be some trick.
Thanks always.
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