I believe it is all in the person with whom you work. This could make a huge difference, IMO. I succeeded once out of 3 times only. Must be an easier method with a screen reader I still think. Thanks for the info.
-----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, February 05, 2014 10:58 AM To: [email protected] Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 I've successfully used the service with JaWS 14 and while there was at first some difficulty the tech provided anotaher method of accessing the program that I can't remember offhand but they were able to come up with the alternative. The Geeksquad staff people that I worked with seemed to have a good understanding of screen reader operations. Chuck ----- Original Message ----- From: "Gerald Levy" <[email protected]> To: <[email protected]> Sent: Wednesday, February 05, 2014 6:27 AM Subject: Re: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > > Do you know the name of the small program that Geek Squad asked you to > install? And does Geek Squad still charge you for this remote > troubleshooting even though you apparently can't get this program to work > with JAWS? > > Gerald > > > ----- Original Message ----- > From: "Liuda Balcius" <[email protected]> > To: "Jaws Users " <[email protected]> > Sent: Wednesday, February 05, 2014 8:49 AM > Subject: [JAWS-Users] Geek Squad Remote Support with JAWS 12 > > >> Twice now I have tried unsuccessfully to receive tech support from the >> Geek >> Squad 1800 location. I do everything required and it does not hook up >> with >> the supporter into my system to work ultimately. >> >> First you must enter a 6-digit code, then run a tiny program, accept, >> then okay twice. I get all the way to the second okay and it never >> appears >> on the screen that JAWS reads with the Pc or JAWS cursor. This has to be >> one >> of the most frustrating unfortunate situations for JAWS not to read >> properly >> apparently. >> >> Has anybody ever successfully received this type of service using JAWS? >> If so, was it difficult or what did you do that I cannot figure out? >> There >> must be some trick. >> >> Thanks always. >> >> >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
