On donderdag 4 juli 2019 19:02:10 CEST Nate Graham wrote: > On 7/4/19 10:39 AM, Boudewijn Rempt wrote: > > Is it really true that gitlab makes reporting bugs easier for our users? > > I.e., does it offer easier login, an easier way to add screen shots and > > screen recordings or crash logs? > > In my experience, yes. Being able to use a single account for everything > is a big benefit
But is that also true for users? If someone uses a KDE application and wants to report a bug for the first time, which is easier? Making a bugzilla account, or making a KDE identity account and using that for gitlab? > . And being able to add multiple images and files inline > via drag-and-drop is a huge improvement over Bugzilla IMO. Then again if > Bugzilla 6 offers this, that will remove one advantage of GitLab issues. Yes... So I don't think that is all that urgent. > > Is it really true that gitlab makes it easier for our users to make reports > > of a better quality? Like, better wizards, forms, support for smarter > > templates, more ways to cross-check a bug report with other bug reports, or > > cross-check the internal consistency? Is it easier for a user reporting a > > bug on gitlab to tell us which OS, version of OS, version of the > > application they are using? > > > > Does gitlab offer convenience features for our users like replying by > > email? (I know that some people think email is on the way out, but in real > > life, everyone has email -- and if it were going out -- is there > > integration with instant messaging?) Does gitlab make it easier to be > > notified of events related to the issue? > > I'm not sure about these. Well, those are important questions :-) > > We all know that gitlab has a rich text editor. This is modern, but how > > important is that, actually? And how important is it to have a rich text > > editor in our issue reporting system right now? Are we experience a decline > > in the number of user reports because more and more people don't want to > > use bugzilla? > > > > Anecdotally, yes. I very commonly hear users on social media write and > say things like "I don't file KDE bugs anymore because Bugzilla is > ancient and incomprehensible". Though to be fair, they also commonly say > that it's because we don't do a good enough job triaging bugs, or that > KDE developers are too mean and abrasive when dealing with users, so > take it with a grain of salt. Given that I'm inundated with bug reports for Krita, I'll subscribe to that grain of salt -- I just don't believe that people who haven't got any KDE login anyway, for people who just use an application, experience a crash and then want to report a bug are and then arrive at bugs.kde.org decide to not report the bug because the they cannot login with the KDE identity they don't have yet. I don't believe that my users get confused even if they have a KDE Identity (for the forum, and KDE Identity is the biggest problem we have with the forum, before search, threading, email) -- most people who actually report bugs seem to accept this. And just imagine being a non-technical user who has to find their to reporting a bug on a KDE project, who starts at https://invent.kde.org/public/ -- there's no help at all! -- https://www.valdyas.org | https://www.krita.org
