On 7/4/19 10:39 AM, Boudewijn Rempt wrote:
Is it really true that gitlab makes reporting bugs easier for our users? I.e., 
does it offer easier login, an easier way to add screen shots and screen 
recordings or crash logs?

In my experience, yes. Being able to use a single account for everything is a big benefit. And being able to add multiple images and files inline via drag-and-drop is a huge improvement over Bugzilla IMO. Then again if Bugzilla 6 offers this, that will remove one advantage of GitLab issues.


Is it really true that gitlab makes it easier for our users to make reports of 
a better quality? Like, better wizards, forms, support for smarter templates, 
more ways to cross-check a bug report with other bug reports, or cross-check 
the internal consistency? Is it easier for a user reporting a bug on gitlab to 
tell us which OS, version of OS, version of the application they are using?

Does gitlab offer convenience features for our users like replying by email? (I 
know that some people think email is on the way out, but in real life, everyone 
has email -- and if it were going out -- is there integration with instant 
messaging?) Does gitlab make it easier to be notified of events related to the 
issue?

I'm not sure about these.


We all know that gitlab has a rich text editor. This is modern, but how 
important is that, actually? And how important is it to have a rich text editor 
in our issue reporting system right now? Are we experience a decline in the 
number of user reports because more and more people don't want to use bugzilla?


Anecdotally, yes. I very commonly hear users on social media write and say things like "I don't file KDE bugs anymore because Bugzilla is ancient and incomprehensible". Though to be fair, they also commonly say that it's because we don't do a good enough job triaging bugs, or that KDE developers are too mean and abrasive when dealing with users, so take it with a grain of salt.


Nate

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