On Thu, Apr 17, 2008 at 4:47 PM, Doug LaRue <[EMAIL PROTECTED]> wrote:
> ** Reply to message from "Robert Donovan" <[EMAIL PROTECTED]> on Thu, 17
>  Apr 2008 16:32:09 -0700
>
>
>  > I wonder if it might be more prodictive to ask
>  > those in the community we presume we'll be reaching out to to tell us
>  > what they don't know.
>
>  You might want to word that differently because it sounds like you want
>  to ask someone to tell us what they don't know. And if they don't know
>  it, do they really know that they don't know it and what part of what they
>  don't know do they know enough to ask about?

Well, let's start wth the stuff they know they don't know, and go from
there, shall we?
A more precise way to ask might be what don't they know how to do.
I worded it that way purposely out of my experience teaching raw
beginners in technology. This question often gets a more actionalble
response than asking what they want to learn or know, precisely
because they may not know what they don't know or how to ask. It's
much easier to figure out what somebody doesn't know how to do and go
from there.

RD


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