That's correct. If with any error message or problem that you've tried what shows on our website in the Technical Support section, please let us know about the problem and what you've done to resolve it and we'll try to help you figure out what's going on.
I have 32-bit Windows Vista on my PC and 64-bit Windows Vista on my laptop, both in "real world" situations, and I have to have UAC enabled otherwise I'll get a couple of error messages when attempting to use certain features in Legacy (can't remember what they were off the top of my head). We have had some users report that Legacy works fine for them with UAC off in Vista. I don't have Win7 yet so I can't speak for that version of Windows, although Jim has it so I usually pass those support tickets over to him <g> Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! -----Original Message----- From: Brian L. Lightfoot [mailto:[email protected]] Sent: Sunday, May 16, 2010 12:11 PM To: [email protected] Subject: RE: [LegacyUG] Windows 7 OK, thanks for that clarification. So the OP's post about turning OFF UAC should have been directed to only a few Win7 users where other normal troubleshooting steps have failed and not necessarily to ALL Win7 users. The best recommendation is that users should follow the instructions on the web site and then when that fails, they should contact support for more specific instructions. Brian in CA > -----Original Message----- > From: Sherry/Support [mailto:[email protected]] > Sent: Saturday, May 15, 2010 4:12 PM > To: [email protected] > Subject: RE: [LegacyUG] Windows 7 > > It depends on the system. We found that most of the time, it needs to > be enabled. For some reason, on some computers it needs to be turned > off or set to "never notify". Go figure. We're dealing with computers > which sometimes can be more unpredictable than people <rbg> > > If what shows on the website doesn't work, please feel free to contact > Support for further help. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous > correspondence. Thanks. > > -----Original Message----- > From: Brian L. Lightfoot [mailto:[email protected]] > Sent: Saturday, May 15, 2010 11:58 AM > To: [email protected] > Subject: RE: [LegacyUG] Windows 7 > > Myself and other long-time LUGGERS are familiar with this help page for > Vista/Win7 users and there have been multiple threads in the message > archives about this subject. But something just caught my attention > concerning the OP's discussion with Support. She claims that she was > instructed to turn OFF UAC which is contradictory to the info provided > on the help page. Perhaps turning off UAC might be a "last ditch" > effort when all other things have failed. Perhaps some other settings > or configurations on the OP's computer prevented Legacy from running > unless UAC was turned OFF. Either that or Pat Jones made a typo in her > message and meant to say that she was instructed to turn it ON instead > of OFF. > > > Brian in CA > > > > -----Original Message----- > > From: Sherry/Support [mailto:[email protected]] > > Sent: Saturday, May 15, 2010 9:42 AM > > To: [email protected] > > Subject: RE: [LegacyUG] Windows 7 > > > > Instructions for installing and using Legacy on Windows Vista and > > Windows 7 computers can be found at > > www.LegacyFamilyTree.com/helpWindowsVista.asp. The link to this page > > is on the Download page for Legacy, in the Frequently Asked Questions > > section on the right.. > > > > Thanks for using Legacy. > > > > Sherry > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
