Myself and other long-time LUGGERS are familiar with this help page for Vista/Win7 users and there have been multiple threads in the message archives about this subject. But something just caught my attention concerning the OP's discussion with Support. She claims that she was instructed to turn OFF UAC which is contradictory to the info provided on the help page. Perhaps turning off UAC might be a "last ditch" effort when all other things have failed. Perhaps some other settings or configurations on the OP's computer prevented Legacy from running unless UAC was turned OFF. Either that or Pat Jones made a typo in her message and meant to say that she was instructed to turn it ON instead of OFF.
Brian in CA > -----Original Message----- > From: Sherry/Support [mailto:[email protected]] > Sent: Saturday, May 15, 2010 9:42 AM > To: [email protected] > Subject: RE: [LegacyUG] Windows 7 > > Instructions for installing and using Legacy on Windows Vista and > Windows 7 computers can be found at > www.LegacyFamilyTree.com/helpWindowsVista.asp. The link to this page > is on the Download page for Legacy, in the Frequently Asked Questions > section on the right.. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous > correspondence. Thanks. > > -----Original Message----- > From: Pat Jones [mailto:[email protected]] > Sent: Saturday, May 15, 2010 5:57 AM > To: [email protected] > Cc: [email protected] > Subject: [LegacyUG] Windows 7 > > Curious how many of us are using Windows 7. I ran into a real problem > with > it when I reinstalled Legacy 7.4. Finally got in touch with of one of > the > really good Legacy techs who immediately told me to shut off the UAC > (User > Account Control - one of the new safety features in Windows). Did that > and > the program is back working. I asked whether this was a permanent > thing for > all Windows 7 users or just a temporary glitch but didn't get a reply. > I > hope it is just a bug that they are working on since the reason UAC > wouldn't > work with W7 and Legacy is that Legacy hasn't yet conformed to the > newer > version of Windows security; maybe other things as well. > > I know those guys and gals a frantically busy but I wish they could > hire > just one more person to do some of the fixes and answer some of the > questions like this one - or at least update their site to mention the > problem! I did a lot of searching for the cause of my problem before I > contacted them but never did find the answer they gave me and none of > the > "Vista" solutions worked. > > Pat J > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
