Wish I could send you a screen shot but I'll give it a try by describing the Technical Support page. The link for Win7 and Vista isn't in caps on the website, but I've capitalized them here for visibility.
Right underneath the title are several links centered on the page: *Read Me First * Download and Installation Help *How to Automatically Update Your Legacy program *WINDOWS 7 AND WINDOWS VISTA COMPATIBILITY *Solutions by Error Number *Solutions by Error Description *Report a Bug The link for "Windows 7 and Windows vista Compatibility takes you to the link I usually give out www.LegacyFamilyTree.com/helpWindowsVista.asp (as does the link on the Download page) Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! -----Original Message----- From: Pat Jones [mailto:[email protected]] Sent: Saturday, May 15, 2010 11:32 AM To: [email protected] Subject: RE: [LegacyUG] Windows 7 TIM, I read and reread that page many time but found NO help there! SHERRY, I don't know if you were the Sherry that was trying to help me first but had you sent me to that page, which I had never found in all the searching for help in Legacy, the problem might have been solved at least a week earlier. But I'm glad that you pointed it out so that others might see it when, and if, they run into trouble. And I hope that Legacy gets the what now appears to be a bug fixed soon as more and more people will be going to W7. Just hope Dennis and others don't run into this problem; it really was frustrating - and scary. Pat -----Original Message----- From: Tim/Support [mailto:[email protected]] Sent: Saturday, May 15, 2010 11:26 AM To: [email protected] Subject: Re: [LegacyUG] Windows 7 Hi Pat, If you go to Legacy's Home Page, www.legacyfamilytree.com. You will see "Help Center", you then select "Technical Support", you will see the support for Windows 7. Tim Technical Support Legacy Family Support Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
