See if he can reproduce the problem on the sample data base. I'm sure they have a copy of that one.
On Thu, Sep 22, 2011 at 3:46 PM, Paula Ryburn <[email protected]>wrote: > Even if he can reproduce the problem with his pared down database? > --Paula in Texas > > > > > ----- Original Message ---- > From: Sherry/Support <[email protected]> > To: [email protected] > Cc: [email protected] > Sent: Thu, September 22, 2011 9:38:32 AM > Subject: Re: [LegacyUG] loss of data > > As I wrote before, we need the full original file.... > > A gedcom changes things around too much when reimported into the > Family File and would not be at all helpful for this issue. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > > On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira <[email protected]> > wrote: > > Paula, that's a good suggestion! I will try this if Brian in Support > thinks > > it's worth the trip. It's been some time and they may already have a > handle > > on the cause / effect. > > > > Copied Brian on this to see if he wants me to do this. > > > > Alan > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
