Sherry, I also had a data not sticking problem which I thought was down to using RAID0 [ticket 200-15E628BF-B368] but have since found this not to be the case. (see attached email) In Carl's case, had he assigned a source to the events that "did not stick", he would have received a nulls error message and also one saying Master sources have been removed from events that no longer exist. I think the problems are related.
I reiterate that I have not had any problems with nulls or data loss since I have stopped using the Legacy-nFS Interface. Alan -----Original Message----- From: Sherry/Support [mailto:[email protected]] Sent: 22 September 2011 22:21 To: [email protected] Subject: Re: [LegacyUG] loss of data The issue wasn't about data not sticking but about Error 3265 and 3314 and null values... Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 12:03 PM, Carl Cox <[email protected]> wrote: > <snip> > > Sherry, I don't know if my problem is the same as reported by Alan, but > it seems others are experience the same part of the problem I have. It > would be nice to hear from support on the problem of Data not sticking. > > Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
--- Begin Message ---Added information: When going into nFS and back a recently added birth and residence event dissapeared off an individual in the nFS serach list. Compact / Repair produced the following:- Check/Repair of Legacy Family File: F:\Variable Data\Genealogy\Legacy\PerNye.fdb Date: 08-23-2011 Please check this file very carefully. It's a good idea to run another Check/Repair after you verify the items in this file. A Master Source was linked to an event that doesn't exist. The citation is being removed from this Master Source (Census 1881). Alan Pereira From: Legacy Family Tree Support [mailto:[email protected]] Sent: 23 August 2011 10:01 To: [email protected] Subject: re: [200-15E628BF-B368] Legacy Problem Report Your ticket has been received and has been assigned a ticket number of [200-15E628BF-B368]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue. A Legacy representative will address and respond to your question/comment in a timely and helpful manner. If your concern is resolved before we respond, you may close this ticket by clicking on the "View this Ticket Online" link below. View this Ticket Online <http://site93.hosted.smartertools.com/Main/frmTicket.aspx?ticketnumber=200- 15E628BF-B368&email=alanpereira%40tiscali.co.uk&h=A398D7C140B71EFD651942B7CC DCEDB3> Thank you, Technical Support www.LegacyFamilyTree.com _____ From: <[email protected]> Sent: Tuesday, August 23, 2011 2:00 AM To: [email protected] Subject: Legacy Problem Report ProblemReport: 0 Version:Legacy 7.5 VersionNumber:7.5.0.112 BuildDate:2 Aug 2011 OSVersion:Windows 7 CustomerID:72-727-266-36 OSVersionOther: OneLiner:Birth and event details dissapearing ErrorMessages:see 5 above StepsToReproduce:Intermittent. When adding children to parents and adding birth date / location and a residence event tied to a Census Source. I switch back to the parents Family View and a number of the chidlren have lost these details. Check repair identifies null errors and removes sources tied to events that no longer exist. when I add them again it all seams OK. My worry is if other birth dates and events are also dissapearing. Note: This did not happen when using Legacy on 32bit Vista but has only started happening on Windows 7 64 bit. LongDescription: UserName:Alan Pereira Phone:044(1268-419150) EMail:[email protected]
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