Renee, 1) Which build of Legacy is installed? You may need to download the latest update and install that.
2) During pre-release there was a problem re report fonts like this at one stage. I think it was worked around by deleting the main user settings file profile.dbm found at <User>/Documents/Legacy Family Tree/_AppData/usr/profile.dbm There's no problem deleting it when Legacy is closed. It's just recreated with the defaults when you restart Legacy. 3) Which version of Windows are you running and how much RAM does your computer have? Legacy 8 needs more resources than Legacy 7 did to run at a reasonable speed. Of course what "reasonable" is varies from person to person. 4) Legacy 8 should be installed into the Program Files area of your computer. You shouldn't delete that folder. You uninstall programs, not delete the program folder. Legacy 8 has all the user settings in your Documents folder. This folder cannot be changed. 5) If you really have messed up your installation by trying to delete the program folder AND reinstalling to the same place doesn't fix it, there is file in the Programs folder to help remove Legacy 8 from your computer so you can start again. It's called RemoveLegacy.exe Cathy At 12:33 PM 28/04/2014, you wrote: >When I open Legacy from the task bar, about one minute later a >window pops up wanting me to manage font sizes of a report. When I >close this window, another minute or two pass and then an error >window noting I do not have access to a printer. When I close this >window, the Legacy start box opens and more than two minutes later, >my files finally open. > >The program is then fairly quick. When I select a report to print, >the printer setup the program hangs. I tried to delete the home >folder Legacy 8 on my c: drive so that I can reinstall, but it says >the action cannot be completed because there is a file open in another program. > >Any help would be appreciated. Thanks in advance > >Renee > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/[email protected]/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/[email protected]/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) >and on our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
