Cathy, I truly appreciate your help. Here are the responses to your questions.
1. version .414 2. No problems printing reports or using any part of legacy until yesterday. I did add a printer, but it printed fine after the change. The problem came when I closed Legacy and restarted it. 3.Windows 7 - Never had an issue with this and have been using since I downloaded Legacy 8 in January, I believe. 4. Legacy 8 is on my C: drive under programs. The reason I tried to delete the home folder is the error code on legacy webpage noted I should delete my home folder and reinstall. I tried uninstalling but this stopped saying I needed administrator privileges, which I have. 5. I have tried many things to get legacy off of my computer so that I can reinstall. I cannot figure out how to uninstall so that I can reinstall hopefully fixing the 'cannot latch onto memory' therefore I do not have a printer to use for printing documents in Legacy. Thanks you so much again.Renee From: [email protected] To: [email protected] Subject: RE: [LegacyUG] Legacy 8 starts very slow and odd windows show up Date: Mon, 28 Apr 2014 10:46:11 -0700 I finally got legacy to uninstall. I reinstalled and the program still would not open. When I went to uninstall again, I get a message saying it cannot uninstall because Family Search, Charting and Legacy are open, which they are not. I opened charting to close it thinking this would maybe clear the uninstall error. I then get "access violation at address 008744D4 in module "legacy charting.exe" Read of address 00000000C. I also get the "select report fonts" window that you would get when you are trying to change the fonts. I get that window and the access violation window after the opening legacy 8.0 box. When I close the first access violation, I get another access violation of 00A7DC3E in module "legacy charting.exe." read of address 000000000057. Now when I click OK the access violation window will not close. Renee From: [email protected] To: [email protected] Subject: RE: [LegacyUG] Legacy 8 starts very slow and odd windows show up Date: Mon, 28 Apr 2014 10:22:21 -0700 Cathy, I truly appreciate your help. Here are the responses to your questions. 1. version .414 2. No problems printing reports or using any part of legacy until yesterday. I did add a printer, but it printed fine after the change. The problem came when I closed Legacy and restarted it. 3.Windows 7 - Never had an issue with this and have been using since I downloaded Legacy 8 in January, I believe. 4. Legacy 8 is on my C: drive under programs. The reason I tried to delete the home folder is the error code on legacy webpage noted I should delete my home folder and reinstall. I tried uninstalling but this stopped saying I needed administrator privileges, which I have. 5. I have tried many things to get legacy off of my computer so that I can reinstall. I cannot figure out how to uninstall so that I can reinstall hopefully fixing the 'cannot latch onto memory' therefore I do not have a printer to use for printing documents in Legacy. Thanks you so much again.Renee > From: [email protected] > To: [email protected] > Subject: Re: [LegacyUG] Legacy 8 starts very slow and odd windows show up > Date: Mon, 28 Apr 2014 13:14:11 +0800 > > Renee, > > 1) Which build of Legacy is installed? You may need to download the > latest update and install that. > > 2) During pre-release there was a problem re report fonts like this > at one stage. > I think it was worked around by deleting the main user settings file > profile.dbm > found at > <User>/Documents/Legacy Family Tree/_AppData/usr/profile.dbm > > There's no problem deleting it when Legacy is closed. It's just > recreated with the defaults when you restart Legacy. > > 3) Which version of Windows are you running and how much RAM does > your computer have? > Legacy 8 needs more resources than Legacy 7 did to run at a > reasonable speed. Of course what "reasonable" is varies from person to > person. > > 4) Legacy 8 should be installed into the Program Files area of your > computer. You shouldn't delete that folder. You uninstall programs, > not delete the program folder. > Legacy 8 has all the user settings in your Documents folder. This > folder cannot be changed. > > 5) If you really have messed up your installation by trying to delete > the program folder AND reinstalling to the same place doesn't fix it, > there is file in the Programs folder to help remove Legacy 8 from > your computer so you can start again. It's called RemoveLegacy.exe > > Cathy > > At 12:33 PM 28/04/2014, you wrote: > >When I open Legacy from the task bar, about one minute later a > >window pops up wanting me to manage font sizes of a report. When I > >close this window, another minute or two pass and then an error > >window noting I do not have access to a printer. When I close this > >window, the Legacy start box opens and more than two minutes later, > >my files finally open. > > > >The program is then fairly quick. When I select a report to print, > >the printer setup the program hangs. I tried to delete the home > >folder Legacy 8 on my c: drive so that I can reinstall, but it says > >the action cannot be completed because there is a file open in another > >program. > > > >Any help would be appreciated. Thanks in advance > > > >Renee > > > > > > > >Legacy User Group guidelines: > >http://www.LegacyFamilyTree.com/Etiquette.asp > >Archived messages after Nov. 21 2009: > >http://www.mail-archive.com/[email protected]/ > >Archived messages from old mail server - before Nov. 21 2009: > >http://www.mail-archive.com/[email protected]/ > >Online technical support: http://www.LegacyFamilyTree.com/Help.asp > >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > >and on our blog (http://news.LegacyFamilyTree.com). > >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
