That probably indicates that one or other “driver” program for your computer hardware needs to be updated. You will be able to see if that is the problem, using an inbuilt-Windows utility, called Device Manager. When Device Manager is run, if there is an error, a yellow exclamation mark against it . ! From your Windows 10 Start menu, choose Control Panel from the group called Windows System. Device Manager is one of the applications (programs) there. If you do that and see the problem indication, let this list know – the next steps are releatively simple.
Of course, I am assuming that your computer has Windows 10 installed, and not Windows 7. I.L. Thomas Victoria Park, Western Australia From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On Behalf Of Susanne Brown Sent: Wednesday, 5 February 2020 3:45 AM To: Legacy Users Group <LegacyUserGroup@legacyusers.com> Subject: [LegacyUG] Computer crashes when attempting backup to cloud When I attempt to backup to the Legacy cloud I get a black screen and then a blue screen that says in part: shut down to prevent damage to your computer; crash dump; DRIVER_IRQL_NOT-LESS-OR-EQUAL. This happens only when attempting to backup to the Legacy cloud. I sure hope someone can provide a solution.
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