Janette, Linda, and others..
I don’t always use the Legacy cloud backup, but I wanted to try it again (it has been a while since I have tested it) My file contains over 610,000 individuals and while it took a few minutes to complete, I did NOT receive any errors. Nor did I get a “blue screen”. It has been my experience that some of what you have been told is not false it does noes begin to explain all the possible reasons for your error. But I can say for a certain that the Legacy program alone is not the problem…. Some time else it happening. Like it was said earlier, more than likely that is a missing dll or some other file hase be removed To enable the process to go smoothly. My normal backup procedure normally includes redundant backups and multiple duplications on the different computers that I own. I rely on all methods… but not the cloud, nor dropbox, hard disk, flash drives, dvds, redundant computers. My 40+ years of doing this is just too valuable. I wish you all the best in trying to determine the origin of your issue. With kindest Regards Henry From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of Janette Partridge Sent: Tuesday, February 04, 2020 8:03 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Computer crashes when attempting backup to cloud I also have this problem and reported it to Legacy last October, I took it to a local repair shop and they told me it was a Legacy problem, it is an incompatibility with Windows it seems. I thought it would be dealt with in the last upgrade but no difference. I have had problems earlier last year with backing up to Legacy Cloud but then it was okay again. The technician who had a look at my computer said it needs to be updated from the Legacy end. I have checked my drivers and there seems to be no problem. JanP On Wed, 5 Feb 2020 at 09:00, Ian Thomas <il.tho...@outlook.com <mailto:il.tho...@outlook.com> > wrote: That probably indicates that one or other “driver” program for your computer hardware needs to be updated. You will be able to see if that is the problem, using an inbuilt-Windows utility, called Device Manager. When Device Manager is run, if there is an error, a yellow exclamation mark against it . ! >From your Windows 10 Start menu, choose Control Panel from the group called >Windows System. Device Manager is one of the applications (programs) there. If you do that and see the problem indication, let this list know – the next steps are releatively simple. Of course, I am assuming that your computer has Windows 10 installed, and not Windows 7. I.L. Thomas Victoria Park, Western Australia From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com <mailto:legacyusergroup-boun...@legacyusers.com> ] On Behalf Of Susanne Brown Sent: Wednesday, 5 February 2020 3:45 AM To: Legacy Users Group <LegacyUserGroup@legacyusers.com <mailto:LegacyUserGroup@legacyusers.com> > Subject: [LegacyUG] Computer crashes when attempting backup to cloud When I attempt to backup to the Legacy cloud I get a black screen and then a blue screen that says in part: shut down to prevent damage to your computer; crash dump; DRIVER_IRQL_NOT-LESS-OR-EQUAL. This happens only when attempting to backup to the Legacy cloud. I sure hope someone can provide a solution. -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com <mailto:LegacyUserGroup@legacyusers.com> To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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