Ah, I guess I should have started a new thread. Sorry. Joe D
From: Joe Davis Sent: Saturday, February 8, 2020 9:53 PM To: Legacy User Group <legacyusergroup@legacyusers.com> Subject: RE: [LegacyUG] Computer crashes when attempting backup to cloud How does one control the order of the families in the Family Group Report for multiple families? I am producing the report for a focus group. Joe D From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com<mailto:legacyusergroup-boun...@legacyusers.com>> On Behalf Of Janette Partridge Sent: Saturday, February 8, 2020 8:53 PM To: Legacy User Group <legacyusergroup@legacyusers.com<mailto:legacyusergroup@legacyusers.com>> Subject: Re: [LegacyUG] Computer crashes when attempting backup to cloud I now save to Dropbox to avoid the problem, JanP On Thu, 6 Feb 2020 at 11:51, Cathy Pinner <genea...@gmail.com<mailto:genea...@gmail.com>> wrote: Susanne, It's probably simply a matter of adding an exclusion in Bitdefender. You'll need to find out which part of it is blocking the Legacy cloud and add the exclusion there. I have no idea. I used Bitdefender for awhile but when I moved to Windows 10 a few years ago, it was advised to uninstall other security software to do major updates in Windows 10. You don't need to do that now but I decided using the built in Windows Security with an occasional scan from something else (I use Malwarebytes) was enough. Windows Security is much better than it used to be and is so much less trouble than any other security software I've used. Windows Security occasionally blocks something and I scan with Malwarebytes weekly and use the full trial for the trial period when it updates to a new version. It's never found anything. Here's an article which lists the files in Legacy that may need to be added to exclusions in your security programs. <http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html><http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html> Cathy Susanne Brown<mailto:slowwalker1...@gmail.com> Thursday, 6 February 2020 1:36 AM My thanks to all who have responded to my question, you've been very helpful. Janette and Linda, while I'm sorry that you have experienced the same problem, it's also a relief to know that I'm not the only one. This issue also started for me after I downloaded a new virus protection program, Bitdefender. I did not have this problem with my previous virus protection program. I also use various backup methods including Dropbox, external drives, etc. Now I must decide whether to keep my current virus protection program and continue avoiding the Legacy cloud or to go back to my previous program. In appreciation to all, Susanne Bob Austen<mailto:rgaus...@telus.net> Wednesday, 5 February 2020 9:45 PM Hi Henry, What is the size of your file? I have 590,000 individuals in my file and it is now about 1.38 GB. I don’t have any issues with Cloud backup. I am concerned about Access having a 2GB file limit. I hope that Legacy is considering splitting up the data file so I can keep my file intact. Regards, Bob From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On Behalf Of hpete...@cox.net<mailto:hpete...@cox.net> Sent: Tuesday, February 4, 2020 8:04 PM To: 'Legacy User Group' Subject: Re: [LegacyUG] Computer crashes when attempting backup to cloud Janette, Linda, and others.. I don’t always use the Legacy cloud backup, but I wanted to try it again (it has been a while since I have tested it) My file contains over 610,000 individuals and while it took a few minutes to complete, I did NOT receive any errors. Nor did I get a “blue screen”. It has been my experience that some of what you have been told is not false it does noes begin to explain all the possible reasons for your error. But I can say for a certain that the Legacy program alone is not the problem…. Some time else it happening. Like it was said earlier, more than likely that is a missing dll or some other file hase be removed To enable the process to go smoothly. My normal backup procedure normally includes redundant backups and multiple duplications on the different computers that I own. I rely on all methods… but not the cloud, nor dropbox, hard disk, flash drives, dvds, redundant computers. My 40+ years of doing this is just too valuable. I wish you all the best in trying to determine the origin of your issue. With kindest Regards Henry hpete...@cox.net<mailto:hpete...@cox.net> Wednesday, 5 February 2020 12:03 PM Janette, Linda, and others.. I don’t always use the Legacy cloud backup, but I wanted to try it again (it has been a while since I have tested it) My file contains over 610,000 individuals and while it took a few minutes to complete, I did NOT receive any errors. Nor did I get a “blue screen”. It has been my experience that some of what you have been told is not false it does noes begin to explain all the possible reasons for your error. But I can say for a certain that the Legacy program alone is not the problem…. Some time else it happening. Like it was said earlier, more than likely that is a missing dll or some other file hase be removed To enable the process to go smoothly. My normal backup procedure normally includes redundant backups and multiple duplications on the different computers that I own. I rely on all methods… but not the cloud, nor dropbox, hard disk, flash drives, dvds, redundant computers. My 40+ years of doing this is just too valuable. I wish you all the best in trying to determine the origin of your issue. With kindest Regards Henry From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com><mailto:legacyusergroup-boun...@legacyusers.com> On Behalf Of Janette Partridge Sent: Tuesday, February 04, 2020 8:03 PM To: Legacy User Group <legacyusergroup@legacyusers.com><mailto:legacyusergroup@legacyusers.com> Subject: Re: [LegacyUG] Computer crashes when attempting backup to cloud I also have this problem and reported it to Legacy last October, I took it to a local repair shop and they told me it was a Legacy problem, it is an incompatibility with Windows it seems. I thought it would be dealt with in the last upgrade but no difference. I have had problems earlier last year with backing up to Legacy Cloud but then it was okay again. The technician who had a look at my computer said it needs to be updated from the Legacy end. I have checked my drivers and there seems to be no problem. JanP On Wed, 5 Feb 2020 at 09:00, Ian Thomas <il.tho...@outlook.com<mailto:il.tho...@outlook.com>> wrote: Janette Partridge<mailto:partridgej...@gmail.com> Wednesday, 5 February 2020 10:03 AM I also have this problem and reported it to Legacy last October, I took it to a local repair shop and they told me it was a Legacy problem, it is an incompatibility with Windows it seems. I thought it would be dealt with in the last upgrade but no difference. I have had problems earlier last year with backing up to Legacy Cloud but then it was okay again. The technician who had a look at my computer said it needs to be updated from the Legacy end. I have checked my drivers and there seems to be no problem. JanP -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com<mailto:LegacyUserGroup@legacyusers.com> To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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