I now save to Dropbox to avoid the problem, JanP On Thu, 6 Feb 2020 at 11:51, Cathy Pinner <[email protected]> wrote:
> Susanne, > > It's probably simply a matter of adding an exclusion in Bitdefender. > You'll need to find out which part of it is blocking the Legacy cloud and > add the exclusion there. I have no idea. I used Bitdefender for awhile but > when I moved to Windows 10 a few years ago, it was advised to uninstall > other security software to do major updates in Windows 10. You don't need > to do that now but I decided using the built in Windows Security with an > occasional scan from something else (I use Malwarebytes) was enough. > Windows Security is much better than it used to be and is so much less > trouble than any other security software I've used. Windows Security > occasionally blocks something and I scan with Malwarebytes weekly and use > the full trial for the trial period when it updates to a new version. It's > never found anything. > > Here's an article which lists the files in Legacy that may need to be > added to exclusions in your security programs. > > <http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html> > <http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html> > > Cathy > > Susanne Brown <[email protected]> > Thursday, 6 February 2020 1:36 AM > My thanks to all who have responded to my question, you've been very > helpful. > > Janette and Linda, while I'm sorry that you have experienced the same > problem, it's also a relief to know that I'm not the only one. This issue > also started for me after I downloaded a new virus protection program, > Bitdefender. I did not have this problem with my previous virus protection > program. I also use various backup methods including Dropbox, external > drives, etc. Now I must decide whether to keep my current virus protection > program and continue avoiding the Legacy cloud or to go back to my previous > program. > > In appreciation to all, > Susanne > > > > Bob Austen <[email protected]> > Wednesday, 5 February 2020 9:45 PM > > Hi Henry, > > What is the size of your file? > > > > I have 590,000 individuals in my file and it is now about 1.38 GB. > > I don’t have any issues with Cloud backup. > > I am concerned about Access having a 2GB file limit. I hope that Legacy is > considering splitting up the data file so I can keep my file intact. > > > > Regards, Bob > > > > *From:* LegacyUserGroup [mailto:[email protected] > <[email protected]>] *On Behalf Of *[email protected] > *Sent:* Tuesday, February 4, 2020 8:04 PM > *To:* 'Legacy User Group' > *Subject:* Re: [LegacyUG] Computer crashes when attempting backup to cloud > > > > Janette, Linda, and others.. > > > > I don’t always use the Legacy cloud backup, but I wanted to try it again > (it has been a while since I have tested it) > > My file contains over 610,000 individuals and while it took a few minutes > to complete, I did NOT receive any errors. > > > > Nor did I get a “blue screen”. It has been my experience that some of what > you have been told is not false it does noes begin to explain all the > possible reasons for your error. > > But I can say for a certain that the Legacy program alone is not the > problem…. Some time else it happening. Like it was said earlier, more than > likely that is a missing dll or some other file hase be removed > > To enable the process to go smoothly. > > > > My normal backup procedure normally includes redundant backups and > multiple duplications on the different computers that I own. > > I rely on all methods… but not the cloud, nor dropbox, hard disk, flash > drives, dvds, redundant computers. > > My 40+ years of doing this is just too valuable. > > > > I wish you all the best in trying to determine the origin of your issue. > > > > With kindest Regards > > Henry > > > > > [email protected] > Wednesday, 5 February 2020 12:03 PM > > Janette, Linda, and others.. > > > > I don’t always use the Legacy cloud backup, but I wanted to try it again > (it has been a while since I have tested it) > > My file contains over 610,000 individuals and while it took a few minutes > to complete, I did NOT receive any errors. > > > > Nor did I get a “blue screen”. It has been my experience that some of what > you have been told is not false it does noes begin to explain all the > possible reasons for your error. > > But I can say for a certain that the Legacy program alone is not the > problem…. Some time else it happening. Like it was said earlier, more than > likely that is a missing dll or some other file hase be removed > > To enable the process to go smoothly. > > > > My normal backup procedure normally includes redundant backups and > multiple duplications on the different computers that I own. > > I rely on all methods… but not the cloud, nor dropbox, hard disk, flash > drives, dvds, redundant computers. > > My 40+ years of doing this is just too valuable. > > > > I wish you all the best in trying to determine the origin of your issue. > > > > With kindest Regards > > Henry > > > > *From:* LegacyUserGroup <[email protected]> > <[email protected]> *On Behalf Of *Janette Partridge > *Sent:* Tuesday, February 04, 2020 8:03 PM > *To:* Legacy User Group <[email protected]> > <[email protected]> > *Subject:* Re: [LegacyUG] Computer crashes when attempting backup to cloud > > > > I also have this problem and reported it to Legacy last October, I took it > to a local repair shop and they told me it was a Legacy problem, it is an > incompatibility with Windows it seems. I thought it would be dealt with in > the last upgrade but no difference. I have had problems earlier last year > with backing up to Legacy Cloud but then it was okay again. The technician > who had a look at my computer said it needs to be updated from the Legacy > end. I have checked my drivers and there seems to be no problem. > > JanP > > > > On Wed, 5 Feb 2020 at 09:00, Ian Thomas <[email protected]> wrote: > > > Janette Partridge <[email protected]> > Wednesday, 5 February 2020 10:03 AM > I also have this problem and reported it to Legacy last October, I took it > to a local repair shop and they told me it was a Legacy problem, it is an > incompatibility with Windows it seems. I thought it would be dealt with in > the last upgrade but no difference. I have had problems earlier last year > with backing up to Legacy Cloud but then it was okay again. The technician > who had a look at my computer said it needs to be updated from the Legacy > end. I have checked my drivers and there seems to be no problem. > JanP > > > > > -- > > LegacyUserGroup mailing list > [email protected] > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/[email protected]/ >
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