Susanne,
It's probably simply a matter of adding an exclusion in Bitdefender.
You'll need to find out which part of it is blocking the Legacy cloud
and add the exclusion there. I have no idea. I used Bitdefender for
awhile but when I moved to Windows 10 a few years ago, it was advised to
uninstall other security software to do major updates in Windows 10. You
don't need to do that now but I decided using the built in Windows
Security with an occasional scan from something else (I use
Malwarebytes) was enough. Windows Security is much better than it used
to be and is so much less trouble than any other security software I've
used. Windows Security occasionally blocks something and I scan with
Malwarebytes weekly and use the full trial for the trial period when it
updates to a new version. It's never found anything.
Here's an article which lists the files in Legacy that may need to be
added to exclusions in your security programs.
<http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html>
Cathy
Susanne Brown <mailto:slowwalker1...@gmail.com>
Thursday, 6 February 2020 1:36 AM
My thanks to all who have responded to my question, you've been very
helpful.
Janette and Linda, while I'm sorry that you have experienced the same
problem, it's also a relief to know that I'm not the only one. This
issue also started for me after I downloaded a new virus protection
program, Bitdefender. I did not have this problem with my previous
virus protection program. I also use various backup methods including
Dropbox, external drives, etc. Now I must decide whether to keep my
current virus protection program and continue avoiding the Legacy
cloud or to go back to my previous program.
In appreciation to all,
Susanne
Bob Austen <mailto:rgaus...@telus.net>
Wednesday, 5 February 2020 9:45 PM
Hi Henry,
What is the size of your file?
I have 590,000 individuals in my file and it is now about 1.38 GB.
I don’t have any issues with Cloud backup.
I am concerned about Access having a 2GB file limit. I hope that
Legacy is considering splitting up the data file so I can keep my file
intact.
Regards, Bob
*From:*LegacyUserGroup
[mailto:legacyusergroup-boun...@legacyusers.com] *On Behalf Of
*hpete...@cox.net
*Sent:* Tuesday, February 4, 2020 8:04 PM
*To:* 'Legacy User Group'
*Subject:* Re: [LegacyUG] Computer crashes when attempting backup to cloud
Janette, Linda, and others..
I don’t always use the Legacy cloud backup, but I wanted to try it
again (it has been a while since I have tested it)
My file contains over 610,000 individuals and while it took a few
minutes to complete, I did NOT receive any errors.
Nor did I get a “blue screen”. It has been my experience that some of
what you have been told is not false it does noes begin to explain all
the possible reasons for your error.
But I can say for a certain that the Legacy program alone is not the
problem…. Some time else it happening. Like it was said earlier, more
than likely that is a missing dll or some other file hase be removed
To enable the process to go smoothly.
My normal backup procedure normally includes redundant backups and
multiple duplications on the different computers that I own.
I rely on all methods… but not the cloud, nor dropbox, hard disk,
flash drives, dvds, redundant computers.
My 40+ years of doing this is just too valuable.
I wish you all the best in trying to determine the origin of your issue.
With kindest Regards
Henry
hpete...@cox.net <mailto:hpete...@cox.net>
Wednesday, 5 February 2020 12:03 PM
Janette, Linda, and others..
I don’t always use the Legacy cloud backup, but I wanted to try it
again (it has been a while since I have tested it)
My file contains over 610,000 individuals and while it took a few
minutes to complete, I did NOT receive any errors.
Nor did I get a “blue screen”. It has been my experience that some of
what you have been told is not false it does noes begin to explain all
the possible reasons for your error.
But I can say for a certain that the Legacy program alone is not the
problem…. Some time else it happening. Like it was said earlier, more
than likely that is a missing dll or some other file hase be removed
To enable the process to go smoothly.
My normal backup procedure normally includes redundant backups and
multiple duplications on the different computers that I own.
I rely on all methods… but not the cloud, nor dropbox, hard disk,
flash drives, dvds, redundant computers.
My 40+ years of doing this is just too valuable.
I wish you all the best in trying to determine the origin of your issue.
With kindest Regards
Henry
*From:* LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On
Behalf Of *Janette Partridge
*Sent:* Tuesday, February 04, 2020 8:03 PM
*To:* Legacy User Group <legacyusergroup@legacyusers.com>
*Subject:* Re: [LegacyUG] Computer crashes when attempting backup to cloud
I also have this problem and reported it to Legacy last October, I
took it to a local repair shop and they told me it was a Legacy
problem, it is an incompatibility with Windows it seems. I thought it
would be dealt with in the last upgrade but no difference. I have had
problems earlier last year with backing up to Legacy Cloud but then it
was okay again. The technician who had a look at my computer said it
needs to be updated from the Legacy end. I have checked my drivers
and there seems to be no problem.
JanP
On Wed, 5 Feb 2020 at 09:00, Ian Thomas <il.tho...@outlook.com
<mailto:il.tho...@outlook.com>> wrote:
Janette Partridge <mailto:partridgej...@gmail.com>
Wednesday, 5 February 2020 10:03 AM
I also have this problem and reported it to Legacy last October, I
took it to a local repair shop and they told me it was a Legacy
problem, it is an incompatibility with Windows it seems. I thought it
would be dealt with in the last upgrade but no difference. I have had
problems earlier last year with backing up to Legacy Cloud but then it
was okay again. The technician who had a look at my computer said it
needs to be updated from the Legacy end. I have checked my drivers
and there seems to be no problem.
JanP
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